Manager II, Global Programs

Ricoh Americas Holdings

4d•Onsite

About The Position

Responsible for leading and coordinating business and implementation activities within all or part of an enterprise-wide project, including the development of the overall project/program strategy. The Global Project Manager (GPM) works to monitor costs and schedules, coordinates activities of assigned projects, and works to ensure the ultimate success of all assigned projects. The overall project brief and direction will be given by the GPM at the regional or global level. Generally responsible for coordinating the assignment of resources to assigned projects. Always responsible for stakeholder management, particularly senior executive stakeholders and others external to the organization. Objective: Defines and delivers assigned regional and global projects within costs, schedule and performance. Manages all communications with internal and external stakeholders on a global and regional level.

Requirements

College degree or equivalent
Eight to ten years management experience required with four to five years of that experience directly related to project management.
Minimum 4 years of global account experience with other global (RGSx regions) and OpCos
PMP certification or ability to sit for the exam is required
Good IT services project management experience preferably in the area of office and/or print solution businesses
Ability to read, analyze, and interpret common technical journals, financial reports, and documents
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Ability to effectively present information to clients, top management, groups, and/or boards of directors
Possesses strong organizational skills
Strong verbal and written communication skills in English
Possesses strong business acumen
Possesses the ability to interact in team environment at all levels within organization
Must possess ability to create, maintain and publish comprehensive financial and performance reports for assigned projects
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Must possess advanced skills using word processing, spreadsheet, and project management software

Nice To Haves

additional Program Management Professional (PgMP) certification and PRINCE2 certification is preferred

Responsibilities

Responsible for the planning and delivery of all aspects of contracted Global Program including resources, budget, timelines and customer satisfaction for assigned program in compliance with GPMO standards
Global Single Point of Contact (SPOC) for implementation matters internally and for the customer (for assigned program including MDS project)
Manages and controls the Global Program through an appropriate communication with all Regional Program Managers (RPgMs) Ensures assignment of RPgM of applicable regions
Primary resource for escalation and tracking/accountability of Global Program to ensure timely resolution of related issues
Creates the Global Master Project Plan for implementation from regional and local project plans
Escalate requirements for project and service delivery management resources in larger markets/Opco's to ensure proper contract delivery
Coordinate assignment of necessary resources to perform Global Program / Project activities. Ensure assignment of local project resources
Responsible for monitoring the cost for deployment and managing cost
Responsible for identification and management of all the risks under the Global Program
SPOC for all assigned project activities
Provides leadership, guidance and directs activities of regional and OpCo and Technical Project Managers and project personnel
Reviews contracts and SOWs to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of the project
Accountable and responsible to ensure project brief and direction is understood by internal and external stakeholders
Responsible for central planning throughout all phases of a project lifecycle
Responsible for central kick-offs, both internal and external. Participates in regional (global regions) kickoffs and occasionally OpCo (country) kickoffs
Develop and maintain Gantt charts and project management plan for each assigned account
Posts documentation in GEMSTAR Projects portal.
Coordinate engagement with 3rd party solution providers to support customer implementations
Responsible for all central project reporting towards internal and external stakeholders
Responsible for project sign off and transition to steady state operations
Provides feedback to functional management on project personnel to assist in performance evaluations
Ensures lessons learned are communicated back to the Global Project Management Office and Operations teams.
Regularly contribute to GPMO standards processes and improvement activities.
Participate in sales calls, executive presentations, and customer events where applicable