Manager, ICR Field Service

Genuine Parts Company•Hamilton, OH

5d•Onsite

About The Position

The MI Field Service Manager is responsible for planning, managing, reviewing, and executing field service operations to achieve output and quality objectives for a field service shop with large-scale sales. This role involves hiring, training, and coaching a team of one to five or more employees, including Field Service Technicians, Field Service Supervisors, Customer Service Representatives, and clerical/administrative staff.

Requirements

Specific knowledge of field service duties required.
Ability to work with the team in the field when the need arises.
Ability to maintain a positive attitude and productive, driven work ethic required.
Strong interpersonal, analytical, and problem-solving skills required.
Ability to remain calm and clear-headed in an emergency required.
Good communication skills required.
High school diploma or GED and ten (10) or more years of related experience or an equivalent combination.

Responsibilities

Manages and reviews all operating expenses at the assigned facility.
Manages hiring and firing of all personnel at the assigned facility.
Manages all inventory items assigned to the facility.
Oversees and reviews all safety and financial audits.
Ensures the location has a schedule board and it is updated daily.
Ensures all Field Service team members understand and follow all procedures and processes implemented by the CI team.
Monitors performance metrics and allocates resources as necessary to ensure high-quality service at optimal efficiency.
Develops a documented succession plan for their location.
Provides coaching and feedback to all employees.
Performs other duties as assigned.