ICR Information Request Specialist
Revecore•Remote,
•Remote
About The Position
The ICR Specialist provides a high level of service to meet company commitments and objectives to facilitate timely resolution of client accounts for assigned clients, while acting as a liaison between our claims representatives and our providers.
Requirements
- Ability to communicate effectively and professionally both verbally and in writing
- Demonstrated skill in providing a high level of customer service to external customers (clients) and internal customers (company departments)
- Demonstrated ability to work independently and follow-through on assignments with minimal direction
- Knowledge of or ability to learn client and Operations processes and how they interact
- Ability to produce accurate work while maintaining attention to detail
- Skilled in organizing and setting priorities according to situational demands
- Ability to work effectively under minimal supervision
- Must have working knowledge of Excel and Word. Ability to gain proficiency in working with varied hospital databases
- Must have a high level of attention to detail and be skilled in organizing and prioritizing work
- Must reside in the United States within one of the states listed below: Alabama, Arkansas, Connecticut, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia and Wisconsin
Nice To Haves
- A quiet, distraction-free environment to work from in your home.
- A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required.
- The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.
Responsibilities
- Updates patient accounts with information received from hospitals and follow-up with Contact Specialist
- Accesses client connections/computer system to obtain information required to update accounts. Monitors requests to ensure they do not age beyond day
- Performs special projects or tasks as assigned
- Assisting IT in resolving access issues
Benefits
- $15/hr compensation with eligibility for a quarterly bonus
- Comprehensive medical, dental, vision, and life insurance benefits from day 1
- 12 paid holidays and flexible paid time off
- 401(k) with company match
- Employee Resource Groups that build community
- Career growth opportunities
- An excellent work/life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
