Manager I (Compliance, Operations, Risk & Safety)

Navy Federal•Pensacola, FL

1d•Onsite

About The Position

Manages, directs, and supervises staff and implements policies and tactical plans for assigned risk areas. Manages one or more processes involving the identification, analysis, control, or management of those risks, and may apply direct expertise personally. Provides support to peer operational management on detailed case treatment or specific risk areas, and may participate in cross-functional committees focused on specific risks. Manages professionals and/or leaders and is accountable for team performance and results. Decisions are guided by policies, resources, and the business plan. Develops, manages, and guides execution of operational initiatives to achieve tactical objectives. The role conceptualizes and implements tools, methods, and programs to identify and mitigate operational and regulatory risks, manage risk exposure, and ensure best practices and compliance. It oversees reviews, root cause analysis, analysis of business risk, and the design and implementation of internal controls. The position also develops and implements Key Risk Indicators, oversees control-deficiency remediation and quality-control reviews, develops solutions to strengthen controls, and oversees corrective actions. It communicates quality-assurance procedures, protocols, and controls; evaluates corrective actions taken on past reviews; and reports on the status of approved recommendations. The Manager partners with other business units to investigate operational-risk issues and develop solutions, ensures understanding and implementation of new risk policies and procedures, and translates strategy and goals into branch objectives, plans, and actions. Navy Federal Credit Union does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Hours are Monday through Friday, 8:00 AM–4:30 PM. Locations are 820 Follin Lane, Vienna, VA 22180; 5510 Heritage Oaks Drive, Pensacola, FL 32526; and 141 Security Drive, Winchester, VA 22602.

Requirements

Broad knowledge of applicable federal and state laws, rules, and regulations.
Broad knowledge of banking and financial-industry trends, products, and services.
Broad knowledge of debit and/or credit card fraud issues, patterns, and processes.
Experience leading and managing an analytics operation, preferably in a large financial institution, including operational and regulatory risk controls.
Experience demonstrating thought leadership, initiative, decision-making, and creativity in solving business problems.
Experience managing multiple priorities independently and/or in a team environment to achieve goals.
Broad knowledge of regulatory and industry standards affecting financial and debit/credit card products, card-fraud detection, analytics, trends, programs, and industry regulations.
Experience analyzing data to identify red flags for operational risks.
Experience supervising and leading employees.
Experience working with all levels of staff, management, stakeholders, and vendors.
Bachelor's degree in Business Administration, Auditing, or a related field, or an equivalent combination of training, education, and experience.
Must be authorized to work in the United States without current or future sponsorship.

Nice To Haves

Master's degree in a related field, or an equivalent combination of training, education, and experience.

Responsibilities

Conceptualize and implement tools, methods, and programs to identify and mitigate operational and regulatory risks, manage risk exposure, and ensure best practices and compliance with regulations and policies.
Oversee functional and operational reviews, root cause analysis, analysis of existing business risk, and design and implementation of internal controls.
Develop and implement Key Risk Indicators (KRIs) to detect and monitor risk exposure.
Oversee identification and remediation of control deficiencies, conduct quality-control reviews, develop solutions to strengthen controls, and oversee corrective actions.
Communicate quality-assurance procedures, existing protocols, and effective controls.
Evaluate the adequacy of corrective action taken on past reviews and report on the status of approved recommendations.
Partner with management and staff from other business units to identify processes, investigate operational-risk issues, and develop solutions.
Ensure understanding and implementation of new operational-risk policies and procedures.
Develop and translate strategy and goals into branch objectives, plans, and actions.
Manage, direct, and supervise staff and guide execution of operational initiatives.