Manager I, Security

Mass General Brigham•Boston, MA

23d•Onsite

About The Position

Provides specific security managerial oversight of a departmental shift or location, the incumbent also performs diversified administrative and operational tasks of a responsible and discretionary nature to ensure effective and efficient 24-hour a day security operations for healthcare facilities. Supervises operational personnel, assures appropriate security response, proper follow-up occurs on all incidents and that all documentation is accurate and complete. Participates in the formulation and implementation of departmental strategic planning, coordinates the implementation of specified operational initiatives, participates in the annual preparation of the department budget and ensures that hospital employees, visitors and patients heed hospital policies and practices relating to security issues, assesses, monitors and ensures that departmental training for departmental training of operational staff is completed. Responsible for monitoring certain building management and life safety functions and works collaboratively with key departments to ensure that the physical environment of facilities is maintained according to hospital standards and lease requirements. Participates in interviewing and hiring process for operational staff; provides orientation to new employees; evaluates capability, performance, efficiency and appearance of staff on a routine basis, completing formal performance evaluations annually. Assesses and participates in the training needs of operational staff; conducts training sessions in a workshop/classroom setting. Works with department management team in its total quality management efforts in order to improve services, enhance productivity and support to the hospital community. Serves as member of departmental Senior Management Team. Participates in departmental goal setting, policy and program development, and long and short term objectives. Coordinates departmental and hospital-wide projects, committees and initiatives. Serves as liaison to hospital departments and/or organizations providing such services including, but not limited to, problem resolution, customer service functions, special parking needs, and maintains working relationship with landlord representatives to assist in resolving building issues/concerns Ensures that required departmental, hospital, JCAHO, OSHA, CMS and other safety standards are adhered to by assisting with problem resolution. Conducts both security surveys and risk assessments of facilities and individual department areas.

Requirements

Bachelor's Degree Criminal Justice preferred
Supervisory experience in operations environment 8-10+ years required
Experience in hospital, security/police, emergency medical or customer services 3-5 years preferred
Strong interpersonal and, communication, and customer service skills
Ability to deal with, and effectively deescalate, anxious/stressed people and manage aggression
Strong problem solving skills
Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes
Customer service skills; accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible
Displays positive image, tact and diplomacy, active listener, articulate
Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices
Able to lead and develop others

Nice To Haves

Basic Life Support [BLS Certification]
Supervisory Certification [CHSS]
Personal Drivers License (New Hampshire)

Responsibilities

Supervises operational personnel
Assures appropriate security response
Ensures proper follow-up occurs on all incidents
Ensures all documentation is accurate and complete
Participates in the formulation and implementation of departmental strategic planning
Coordinates the implementation of specified operational initiatives
Participates in the annual preparation of the department budget
Ensures that hospital employees, visitors and patients heed hospital policies and practices relating to security issues
Assesses, monitors and ensures that departmental training for operational staff is completed
Responsible for monitoring certain building management and life safety functions
Works collaboratively with key departments to ensure that the physical environment of facilities is maintained according to hospital standards and lease requirements
Participates in interviewing and hiring process for operational staff
Provides orientation to new employees
Evaluates capability, performance, efficiency and appearance of staff on a routine basis
Completes formal performance evaluations annually
Assesses and participates in the training needs of operational staff
Conducts training sessions in a workshop/classroom setting
Works with department management team in its total quality management efforts
Serves as member of departmental Senior Management Team
Participates in departmental goal setting, policy and program development, and long and short term objectives
Coordinates departmental and hospital-wide projects, committees and initiatives
Serves as liaison to hospital departments and/or organizations providing such services
Maintains working relationship with landlord representatives to assist in resolving building issues/concerns
Ensures that required departmental, hospital, JCAHO, OSHA, CMS and other safety standards are adhered to by assisting with problem resolution
Conducts both security surveys and risk assessments of facilities and individual department areas