Security Officer I

Inn & Spa at Loretto•Santa Fe, NM

10h•Onsite

About The Position

The Security Officer supports the safety, security and operational integrity of the property through active patrol, preventive security practices and clear communication with leadership. This role serves as a visible point of presence and response, helping deter criminal activity, manage incidents and maintain a safe, welcoming and non-threatening environment for guests, employees and visitors.

Requirements

High school diploma or equivalent experience or training required.
Previous security-related experience or an equivalent combination of education and experience preferred.
Security management experience preferred; hospitality experience strongly preferred.
Current CPR Certification and valid New Mexico Driver’s License required.
Excellent verbal and written communication skills with the ability to multitask in a fast paced environment.
Strong observational skills, attention to detail and the ability to remain calm under pressure.
Ability to exercise sound judgment and respond appropriately to evolving situations.
Customer service mindset while maintaining confidentiality and discretion with all internal and external guests.
Ability and willingness to work flexible schedules including weekends, holidays and late nights.

Responsibilities

Maintain a positive, professional, and composed demeanor with guests, coworkers, and leadership.
Communicate regularly with leadership on assignments, incidents, and timelines to ensure smooth operations.
Follow all safety, sanitation, and health regulations at all times.
Reduce opportunities for crime through proactive surveillance, preventive patrols, and a visible presence.
Monitor for unusual or unsafe activity and take appropriate action per company policies.
Use sound judgment to manage challenging or high-risk situations effectively.
Address guest concerns professionally and debrief with team members to ensure clear communication.
Promote a safe, calm, and welcoming environment for guests and employees.
Provide aid or request assistance for individuals in danger or needing medical attention.
Respond to emergencies according to established procedures and notify appropriate personnel or services.
Patrol all areas of the property and assist with guest access, valet, bell services, and housekeeping support as needed.
Complete accurate incident reports and activity logs while maintaining confidentiality.
Assist with developing and delivering security procedures, programs, and training.
Remain flexible, cross-trained, and able to support sister properties as business needs arise.