Manager I, Claims

J.B. Hunt Transport Services, Inc.•Lowell, AR

2d•Onsite

About The Position

Under general direction, oversee and guide a team of hourly/salaried non-exempt employees in the Claims Department. Act as the face of the team to external parties, such as other areas of the Company, customers, etc. As part of management responsibilities, monitor operations and team performance, ensure standard operating procedures are followed, etc., and support escalated issues as they arise.

Requirements

High School Diploma or GED with more than 5 years combination of education, experience and training.
Ability to communicate effectively over the phone
Ability to form strong arguments and defend a position professionally
Ability to maintain professionalism while dealing with difficult individuals
Ability to make independent, time-sensitive decisions
Ability to make time-sensitive decisions
Ability to multitask
Ability to work both individually and as part of a team
Experience managing/supervising individuals and team
Experience working in a fast-paced environment
Experience working in claims
Proficient time management skills
Self-motivation.

Nice To Haves

Bachelor's Degree with 4-5 years combination of education, experience, and training.

Responsibilities

Assign open files to a group of Litigation Claims Examiners, monitor workload and adjust as needed.
Counsel/give advice on new and existing claims.
Coordinate with other departments or segments of the company, including outside vendors and customers.
Ensure claims are reported in a timely manner to insurance carriers.
Provide guidance on settlement authority to team members within their defined ranges.
Support night safety with their questions and coordinate legal representation.
Provide management guidance, coaching and mentoring to team members, as needed, including other personnel actions (e.g., performance evaluations, hiring).