Claims Analyst I

Fifth Third Bank•Cincinnati, OH

3d•Onsite

About The Position

Responsible for completing and filing investor/insurer claims within required guidelines to recoup Fifth Third's investment in the property. This includes loan principal, accrued interest, and corporate or escrow advances, as well as bank incentives for timely filing made during the life of the loan to protect the investors' collateral interest in the property. The role involves filing approximately 200 claims monthly, recouping about $30.0 million annually, and also includes filing Loss Mitigation claims. The position requires accountability for risk by exchanging ideas, elevating concerns, and following policies and procedures. It emphasizes doing the right thing for customers and colleagues to drive a positive customer experience, and involves identifying, assessing, managing, monitoring, and reporting risks.

Requirements

High school diploma.
Good organization skills.
Math skills.
0-2 years mortgage default or mortgage servicing related experience.
Prior PC experience to include advanced Excel, Word and Access.

Responsibilities

Complete and file investor/insurer claims within required guidelines.
File Loss Mitigation claims with investors/insurers.
Ensure all claims are started within five business days of receipt from loss mitigation or foreclosure.
File all investor/insurer claims within required guidelines to reduce exposure to curtailments and/or fines.
Track all claims monthly for status updates and/or proceeds.
Post all claims proceeds per investor/insurer requirements within 48 hours of receipt.
Close out accounts to ensure all balances equal to zero through chargeoff and correct the appropriate MortgageServ system settings.
Work with the attorney network to ensure evictions, redemption, title issues, mobile home issues, conveyances and reconveyances are handled with due diligence.
Work with property preservation vendor, hazard claim vendor, claims outsourcing vendor, city officials, etc. to ensure properties are maintained to investor/insurer requirements.