Manager, Human Resources Business Partner - Card Servicing Strategy
About The Position
Capital One is seeking a Manager, HRBP to partner with the Card Servicing Strategy organization on people initiatives and talent strategy. The role provides strategic HR consulting, workforce planning, and people solutions aligned with business needs. The HRBP collaborates with clients, other HR business partners, and specialist HR groups to execute people strategy, HR processes, and reporting. The position advises and supports associates, managers, and senior leaders on HR-related matters, leadership, organizational design, performance, talent management, and change management. It also supports an inclusive, diverse culture of belonging and helps leaders foster collaboration and high performance. This role is designated hybrid and requires adherence to Capital One's hybrid policy for on-site presence at the employee's designated office location.
Requirements
- Bachelor’s degree or military experience.
- At least 3 years of client-facing experience, consulting experience, or a combination of both.
- At least 3 years of experience in Human Resources.
Nice To Haves
- MBA or master’s degree.
- Professional Human Resources Certification, Senior Professional Human Resources certification, or coaching certification.
- 5 or more years of client-facing experience, consulting experience, or a combination of both.
- 4 or more years of experience in Human Resources or Human Capital Consulting.
Responsibilities
- Consult with clients, other HRBPs, and HR partner groups—including people analytics, recruiting, compensation, tech talent, AR, and diversity and inclusion—to execute people strategy, HR processes, and reporting.
- Build relationships with clients, manage stakeholders, understand business imperatives, and deliver HR solutions aligned with business needs.
- Consult with associates, managers, and HR partners who need assistance with HR-related issues.
- Coach people managers on leadership skills using Capital One’s Include/Empower/Inspire framework, organizational design, and performance concerns.
- Provide strategic consulting and workforce planning to client groups within Servicing Strategy, delivering an HR strategy aligned with business needs.
- Support core HR processes, including performance and talent management, leadership development, change management, and organizational design.
- Support senior leaders in building inclusive and diverse teams, creating a culture of belonging, and encouraging cross-pollination, collaboration, and high performance.
Benefits
- Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
- Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
