Manager, Human Resources Business Partner I
About The Position
The Manager, Human Resources Business Partner I serves as an MTA Agency HR Business Partner, implementing the MTA People Department’s integrated solutions, programs, and strategies and supporting a full range of HR activities across multiple functions for NYCT and MTA Bus Company. The role oversees day-to-day HR activities for assigned departments and builds strategic relationships with departmental leaders, providing efficient, customer-service-oriented HR support. The position supports workforce planning, organizational reviews, recruitment strategies, succession planning, compensation matters, employee relations, engagement, HR data and systems, and HR projects. It also manages and develops HR Business Partner staff and helps ensure consistent interpretation and application of policies and procedures. The role is based at the listed Bronx and Brooklyn work locations and is eligible for telework one day per week; new hires may apply 30 days after their effective hire date. The schedule is 8:00 a.m. to 4:30 p.m., 7.5 hours per day or as required. Work outside normal hours, including evenings and weekends, and travel to other MTA or external locations may be required.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field, or equivalent experience.
- At least 6 years of recent, related, progressively responsible human resources experience.
- Demonstrated supervisory and/or leadership abilities.
- Practical working knowledge of at least two HR disciplines: recruitment, compensation, performance management, employee relations, HRIS, or benefits.
- Experience administering HR programs and managing multiple responsibilities simultaneously within limited, specific time frames.
- Strong leadership, management, problem-solving, planning, organizing, and decision-making skills, including creativity in identifying and resolving issues and establishing preventative measures.
- Working knowledge of corporate organizational structures and functions, staffing needs, resources, and employee development.
- Working knowledge of labor agreements and relevant HR laws, including state and federal laws and regulations affecting HR activities.
- Effective oral and written communication, human relations, presentation, conflict management, coordination, and negotiating skills.
- Experience developing, implementing, and administering policies and procedures.
- Ability to build effective partnerships with department heads and managers; take initiative and anticipate departmental needs; interact with employees and managers at all organizational levels; and work as part of a team.
- Advanced working knowledge of Microsoft Office applications such as Excel, Word, Visio, PowerPoint, or Power BI; Teams, Zoom, or similar virtual platforms; and PeopleSoft, Oracle, or similar HRIS applications.
- Ability to generate spreadsheets and analyze data.
- Ability to handle confidential information and matters with sound judgment.
Nice To Haves
- Master’s degree in Human Resources or a related field.
- Professional in Human Resources (PHR) certification.
- Senior Professional in Human Resources (SPHR) certification.
Responsibilities
- Support and implement MTA People Department integrated solutions, programs, and strategies, delivering HR services across multiple functions for the agency.
- Partner with HRBP leadership and departmental leadership on organizational reviews, workforce planning and forecasting, recruitment strategies, succession planning, and compensation issues.
- Support the day-to-day HR activities of assigned departments by developing strategic relationships and providing customer-service-oriented HR support.
- Serve as a resource on NYCT and MTA Bus Company policies and procedures, ensuring consistent interpretation, application, and implementation.
- Manage recruitment and hiring activities, including job postings, testing, candidate outreach, interviewing, selection, coordinating physicals or health screenings when applicable, creating positions, and updating job descriptions.
- Provide HRIS position data to support position management and ensure the accuracy of PeopleSoft records, Personnel Action Requests, Position Update Request workflows, job codes, and action reason codes.
- Manage staff in implementing the hourly and supervisory hiring plan.
- Research and prepare statistical analysis to support HR policy development and program initiatives.
- Review HRIS data, generate ad hoc reports and queries, and ensure data integrity.
- Manage, select, coach, develop, and motivate HR Business Partner staff; prioritize staff workload; provide career development, coaching, and counseling; and review staff performance.
- Assist with employee relations issues and employee engagement initiatives to improve work relationships, job satisfaction, morale, productivity, and retention.
- Assist with investigations, performance improvement plans, disciplinary actions, and terminations when necessary.
- Provide benefit information as appropriate, stay current on policy changes, and ensure accurate communication.
- Coordinate HR projects and initiatives across assigned departments, including implementation, tracking, stakeholder communication, and follow-up.
- Monitor program effectiveness and support planning for programmatic changes.
- Support development and implementation of HR programs, processes, and tools that advance business and operational objectives.
Benefits
- Eligible for telework one day per week; new hires may apply 30 days after their effective hire date.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
