Manager, Human Resources and Volunteer Services

Cambridge Memorial Hospital•Cambridge, ON

23d•CA$64 - CA$77•Onsite

About The Position

As a key member of the Human Resources team and reporting to the Director Human Resources & Chief Human Resources Officer, the Human Resources and Volunteer Services Manager acts as a leader, resource, and mentor to a team of HR professionals by way of providing strategic and day-to-day leadership to achieve strategic and operational goals. The manager will be a seasoned innovative leader with demonstrated experience working in a complex multi-unionized environment. The successful incumbent will possess a thorough understanding of the importance of strategic and collaborative HR practices and partnerships. As an excellent communicator and relationship-builder, the Manager, Human Resources and Volunteer Services understands that service excellence is delivered by employees and volunteers who are both engaged and empowered. You will bring to this role a broad, generalist background, with experience in employee & labour relations, recruitment, onboarding, and compensation and benefits, with a passion for growing, developing and leading teams.

Requirements

Minimum of 5+ years of progressive, senior human resources leadership and management experience within a complex, unionized and public sector environment, preferably in the healthcare sector.
Demonstrated expertise in labour relations, grievance handling through to arbitration and the collective bargaining process.
Proven experience with strategic HR planning, while maintaining a hands-on approach in ensuring effective day-to-day HR operations is essential.
Demonstrated familiarity with workforce management and scheduling systems, preferably UKG Workforce Management (Kronos), including an understanding of labour impacts to scheduling practices, staffing allocation, attendance management, and workforce analytics
Previous experience leading a team including: coaching, mentoring and team building.
Solid working knowledge of all relevant legislation (Employment Standards Act, Ontario Labour Relations Act, Hospital Labour Disputes Arbitration Act, Human Rights Code, and the Occupational Health and Safety Act)
Effective consultation skills to foster collaborative working relationships among hospital staff, volunteers, HR team members and union partners.
Excellent decision making skills with the ability to form and defend independent judgement with the ability to influence others and outcomes.
Excellent organizational and time management skills are key to support your work in a fast paced healthcare, multi-union environment while managing competing priorities.
Proficient in MS Office required, working knowledge of Meditech, Microsoft Teams
Ability to deliver a strong vision of values-based, patient centered service delivery model.
University or College degree/diploma in Human Resources, Industrial Relations or a related discipline or equivalent combination of education and experience.
Certified Human Resources Leader (CHRL) designation required.

Nice To Haves

Previous experience in overseeing volunteer programs is an asset.
Demonstrated talent for building relationships, fostering collaboration, leading transformational change and exploring innovative approaches to building human resources structures and practices.

Responsibilities

Directly manages 12 employees within Recruitment, Employee & Labour Relations, Compensation & Benefits, Health, Safety & Wellness, Administration, and Volunteer Services.
Contributes to the development of a high performing HR team while ensuring service delivery aligns with best Human Resources practices.
Provides expert leadership on Employee/Labour relations matters; performance management, attendance support, workforce planning, dispute resolution, grievance management, mediation, collective bargaining and litigation matters.
Provides consultation and support to operational leaders to ensure compliance with regulations, applicable legislation, collective agreement language and HR best practices.
Manages day-to-day departmental operations to meet organizational goals and priorities for Human Resources in collaboration with internal and external leaders and stakeholders.
Acts as a mentor for HR team members and plays an integral role in developing talent.
Collaborates closely with the Organizational Scheduling Office to support staffing optimization, scheduling practices, vacancy management, attendance support initiatives, and workforce planning activities.
Collaborates with Hospital partners to review, design and implement policies to develop program initiatives and help support and sustain HR best practices.
Oversight and accountability to develop strategies to support achievement of objectives relating to recruitment, retention, performance and engagement.
Ensures management and staff are informed of ongoing HR programs and issues.
Collaborates in the development of departmental goals and objectives: aligns programs, projects and activities to facilitate achievement of established organizational goals.
Develops and reviews hospital-wide Human Resources practices, policies and guidelines to ensure they are relevant and updated and develops and implements regular strategies for improvement.
Oversight of the Volunteer Services program, driving initiatives to attract and retain engaged volunteers in support of a positive patient experience.
Collaborates in budget preparation and implementation of financial and program initiatives.