Manager Hotel Operations

Resorts World Las Vegas•New York, NY

22d•$73,550 - $103,000•Onsite

About The Position

The Manager Hotel Operations is responsible for overseeing various aspects of hotel operations, including front office, housekeeping, guest service agents, retail, call center, wardrobe, guest room attendants, housepersons, bell staff, and the Hotel Operations shift manager. This role also functions as the manager on duty for hotel operations.

Requirements

BA/BS in Business Administration, Marketing, Hotel and Restaurant Management or a related field
Five (5) years Front Office or Hotel Management experience with three (3) years in a supervisory capacity in a high-volume luxury property
Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
Able to complete all assigned task despite frequent stressful, emergency, critical or unusual interruptions.
Strong supervisory and communication skills
Strong Organizational skills and demonstrated problem solving skills
Working knowledge of Microsoft Office
Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.
Ability to respond to common inquiries from other Team Members or guests.
Fluency in English required.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and small group situations.
Ability to compute complex mathematical calculations.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills.
Ability to work well under pressure and deadline

Nice To Haves

Previous experience in a five-star facility preferred
Previous experience in a resort casino environment preferred

Responsibilities

Upholds and complies with Company’s Standards at all times.
Establishes and maintains standards of a 5-star service.
Manages the hotel operations, employees and employee’s/guest relationship.
Responds to guest complaints.
Responds in a courteous, professional, and rapid manner in order to resolve all guest and staff difficulties.
Conducts accurate Payroll and scheduling towards business needs.
Manages and witnesses closing paperwork and money drops.
Manages day-to-day Front office operations.
Coordinates Front Desk activities with Guest Relations and other departments for all VIPs.
Performs daily guest room inspections.
Maintains proper credit and cash bank procedures.
Checks cashier in and out and verifies banks and deposits at the end of each shift.
Enforces all cash-handling, check-cashing, and credit policies.
Controls hotel inventories to achieve maximum sell out at maximum rate.
Attends pre-convention meetings and works closely with meeting planners to coordinate group activity.
Manages effective recruitment, hiring, training, recognition, coaching and counselling and other personnel related matters are being handled appropriately throughout assigned departments.
Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
Manages payroll and all other activities.
Performs other tasks as assigned.