Operations Manager | Hotel Interurban

Columbia Hospitality•Tukwila, WA

4d•$90,000 - $95,000•Onsite

About The Position

Hotel Interurban is seeking an experienced Operations Manager to lead daily operations and create exceptional experiences for guests and team members. This role involves working closely with Front Office, Security, and Food & Beverage teams, and partnering across all departments to ensure seamless operations, strong communication, and an outstanding guest experience. The Operations Manager will have opportunities to develop and inspire team members, support operational and financial performance, identify service and revenue enhancement opportunities, and foster a culture of value, support, and empowerment.

Requirements

Bachelor’s degree in Hotel Management or related field, or equivalent experience.
4+ years of progressive hotel management or supervisory experience.
Strong knowledge of front office, food & beverage, housekeeping, and accounting operations.
Proficiency in PMS and POS systems, plus Microsoft Office (Word, PowerPoint, Excel).
Strong financial acumen, including budget management, cost control, and P&L analysis.
Excellent leadership and communication skills, with a focus on coaching, motivating, and team development.
Ability to communicate effectively (verbally and written) in English.

Responsibilities

Participate in preparing the annual operating budget and financial plans, monitoring expenses with a focus on labor costs and guest-consumed items.
Partner with department heads to identify sales opportunities and drive promotions to enhance revenue.
Ensure credit and financial transactions are processed securely.
Oversee daily staffing needs, scheduling, and performance management, providing coaching, feedback, and conflict resolution.
Train and educate team members to meet quality, service, and safety standards while maintaining compliance with regulations.
Foster teamwork and clear communication across departments.
Manage HR-related actions such as hiring, performance reviews, and disciplinary measures.
Ensure restaurant and public areas meet cleanliness and presentation standards, coordinating with engineering for maintenance needs.
Establish and achieve guest satisfaction goals, responding promptly and professionally to guest feedback and concerns.
Analyze guest insights to identify trends, improve service, and build loyalty.
Oversee and manage daily operations for Front Desk and Food & Beverage.
Oversee security, inventory, and equipment control to maintain efficiency and minimize waste.
Lead health and safety initiatives to ensure compliance and team member wellbeing.
Manage all aspects of revenue generation, including rate strategy and promotional offerings.
Collaborate with Sales and Marketing on occupancy and revenue strategies.
Maintain confidentiality of guest information and hotel data.
Keep accurate records of reservations, messages, and other required documentation.
Adjust rate specials and resolve discrepancies.
Serve as Manager on Duty as needed.
Perform other related duties and special projects as assigned by management.