Manager Hotel Operations- Full Time (Harrah's Atlantic City)

Caesars Entertainment•Atlantic City, NJ

23h•Onsite

About The Position

Responsible for the Front Desk and Front Services area of the Hotel for Harrah’s Atlantic City and the regional Group Reservations function for the Atlantic City Region. Charged with system updates, conversions, and implementations to ensure the enterprise is achieving maximum EBITDA targets, with concentrated efforts on hotel pricing. Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Requirements

Proven leadership skills
Excellent supervisory, planning and administrative skills
Excellent public relations and communication skills, both verbal and written
A great leader to include integrity, accountability, empathy, humility, resilience, vision, influence, positivity and the importance of comradery.
Ability to develop and keep a positive culture
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Must be detail oriented and maintain a flexible schedule to ensure all projects are properly executed.
Bachelor’s degree or equivalent experience.
Experience in hospitality industry or related field.
Experience in resolving guest complaints and in dealing directly with the public.
Must possess a valid New Jersey Driver’s License.
NJ CER LICENSE REQURIED

Responsibilities

Responsible for the execution of departmental budget
Achieve maximum occupancy levels and maintain accuracy within accommodation availability
Assist in developing objectives toward the attainment of established financial goals
Create and maintain periodic reports, including hotel revenue, rate and forecasting reports
Coordinate with other departments to ensure efficiency of operation and the highest degree of customer satisfaction
Resolve guest complaints relating to all areas of the hotel
In conjunction with Risk management, is responsible for vehicle damage/theft complaint reports
Ensure that all investigations and final disposition of any lost/misplace/damaged luggage claims are handled in a timely and appropriate manner
Implement arrangements for Casino-rated and VIP guests (e.g. room inspections, pre-registration, VIP treatment)
Establish training schedules for staff
Maintain staffing levels and schedules to ensure a cost efficient, productive environment
Ensure staff behavior and appearance are in compliance with established policy
Authorized to verify pre-approved room comping levels and authorized to change incorrect information
Develops and grow leaders within the department
Supports all team initiatives and fosters a “can do” attitude
Manage virtual hotels, conversions, closures, and new property acquisitions, which includes mergers or LMS systems, offers, set up and implementation.
Assist in developing and executing of revenue management initiatives to continuously drive financial performance by system implementations
Liaise with Call Centers, and Revenue Management teams to ensure pricing accuracy and training needs are met
Manage partner relationships for all LMS, CMS, PDB, RMS systems and programs pertaining to Revenue Management and revenue generating projects.
Provide support and recommendations to internal corporate services for companywide revenue generating and process improvement initiatives.
Position is designated as Atlantic City Operations for cross-property Group Reservation access only