Manager Hospitality Services (Chef)

St. Jude Children's Research Hospital•Memphis, TN

4d•Onsite

About The Position

This position is responsible for the campus-wide food and retail service operations. Ensures customer satisfaction, execution of daily operations, and campus events. Implements and manages retail programs to ensure compliance with St. Jude Children's Hospital foodservice standards. Ensures compliance with sanitary regulations and optimal quality of service. Hires, trains, mentors, and empowers supervisors and staff to achieve optimal performance. Collaborates with leadership, customers, and staff to deliver outstanding service levels and guest experience. Ensures proper financial controls are in place to manage costs, revenues, and retail sales mix. Maintains all required records and reports, including billing.

Requirements

High School Diploma/GED required
5+ years of progressively responsible food service experience
2+ years of experience managing people as direct reports, preferred
Experience leading projects/ processes end-to-end, including resource planning and management, and communication and collaboration with internal cross-functional teams and external partners preferred
Experience developing and implementing department-wide process improvement initiatives
Some experience presenting in team meetings and/or to senior management
Proven performance in earlier role
ServSafe Food Protection Manager or another American National Standards Institute-approved Food Protection Manager Certification required within 3 months of hire
Able to deliver results through others by setting stretch goals and holding them accountable
Coaches team members with concrete feedback and improvement ideas, including addressing employee relations concerns
Explores opportunities for the development of direct reports that make their work enriching, empower them, and stretch their growth in lateral areas
Builds a culture of customer centricity among peers and teams
Understands nuances and complexities of a customer issue/ requirement and goes above and beyond in thinking through new alternatives
Anticipates and addresses critical customer needs through engagement with cross-functional stakeholders
Develops effective plans with clear articulation of schedules, milestones, and deliverables for food services operations (e.g., design exceptional menus, purchase goods)
Monitors temperature controls and periodically conducts regular audits and identifies trends, patterns, and insights from the data to drive operational improvements
Works closely with other teams to ensure quick and efficient routine and emergency maintenance procedures
Demonstrates physical fitness and is able to work in a stressful environment
Able to draw insights from different sets of data and quickly understand why issues are happening
Solves problems quickly by identifying the right causes
Encourages others to see the opportunities ahead amidst changing circumstances, even when the details have not been finalized
Keeps teams energized and focused on high-quality results
Thinks long-term in building and executing metrics-driven plans and stretch goals for St. Jude
Builds structures and processes with clear lines of authority and accountability so teams know what they are empowered and accountable to do
Can present/facilitate independently in senior-level meetings
Presents information as a structured story and anticipates questions well
Addresses difficult questions and challenges effectively
Able to effectively influence others using facts and logic

Nice To Haves

Bachelor's degree preferred
2+ years of experience managing people as direct reports
Experience leading projects/ processes end-to-end, including resource planning and management, and communication and collaboration with internal cross-functional teams and external partners
Experience developing and implementing department-wide process improvement initiatives
Some experience presenting in team meetings and/or to senior management

Responsibilities

Responsible for the campus-wide food service operations
Ensure customer satisfaction and lead execution of daily operations & campus events
Assist in all departmental administrative and supervisory functions and assume full responsibility for departmental performance
Implement and manage retail programs to ensure compliance with St. Jude's foodservice standards
Collaborate with key stakeholders (e.g., senior leadership, customers, other teams) to deliver outstanding service levels and guest experience
Ensure proper financial controls are in place to manage costs, revenues, and retail sales mix
Engage in hiring, performance management, and other people processes
Plan ongoing training and skill-building programs for own team
Identify and address team strengths/ skill gaps through appropriate interventions
Perform other duties as assigned to meet the goals and objectives of the department and institution
Maintain regular and predictable attendance