Manager - Hospitality Services (Retail)
About The Position
This position is responsible for the campus-wide food and retail service operations. Ensures customer satisfaction, execution of daily operations, and campus events. Implements and manages retail programs to ensure compliance with St. Jude Children's Hospital foodservice standards. Ensures compliance with sanitary regulations and optimal quality of service. Hires, trains, mentors, and empowers supervisors and staff to achieve optimal performance. Collaborates with leadership, customers, and staff to deliver outstanding service levels and guest experience. Ensures proper financial controls are in place to manage costs, revenues, and retail sales mix. Maintains all required records and reports, including billing.
Requirements
- High School Diploma/GED required
- 5+ years of progressively responsible food service experience
- ServSafe Food Protection Manager or another American National Standards Institute-approved Food Protection Manager Certification required within 3 months of hire
Nice To Haves
- Bachelor's degree preferred
- 2+ years of experience managing people as direct reports, preferred
- Experience leading projects/ processes end-to-end, including resource planning and management, and communication and collaboration with internal cross-functional teams and external partners preferred
- Experience developing and implementing department-wide process improvement initiatives
- Some experience presenting in team meetings and/or to senior management
- Proven performance in earlier role
Responsibilities
- Responsible for the campus-wide food service operations
- Ensure customer satisfaction and lead execution of daily operations & campus events
- Assist in all departmental administrative and supervisory functions and assume full responsibility for departmental performance
- Implement and manage retail programs to ensure compliance with St. Jude's foodservice standards
- Collaborate with key stakeholders (e.g., senior leadership, customers, other teams) to deliver outstanding service levels and guest experience
- Ensure proper financial controls are in place to manage costs, revenues, and retail sales mix
- Engage in hiring, performance management, and other people processes
- Plan ongoing training and skill-building programs for own team
- Identify and address team strengths/ skill gaps through appropriate interventions
- Perform other duties as assigned to meet the goals and objectives of the department and institution
- Maintain regular and predictable attendance
Benefits
- St. Jude is an Equal Opportunity Employer
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
