Manager, Hospitality Insights

ASM Global•Legends, SC

25d•$85,000 - $90,000•Remote

About The Position

The Business Intelligence Manager will partner with operations across a portfolio of 40+ Live Music amphitheaters. The Manager will support concession, pricing, and operations decision making, working side-by-side with hospitality leadership to drive intelligent impact, shape strategy, and inform innovation. By delivering a suite of insights and analytics services, the role will help improve efficiency, effectiveness, and resiliency of the business. Backed by a center-of-excellence within Legends Global Insights, the Manager will serve as an ambassador ensuring quality standards are maintained in every step of the operations. The role will also drive innovation and adoption of operational best practices.

Requirements

Must have prior experience communicating statistical findings and/or complex ideas to non-technical audiences.
Must have prior experience using Excel, SQL, R, Python, and/or PowerBI for analysis and visualization.
Must be able to share examples of using data to solve complex problems.
Able to simultaneously manage a high level of detail across multiple projects.
Able to manage stakeholders and tasks independently, managing time effectively.
Able to maintain customer confidentiality and work well within a team environment.
Self-starter who is eager to learn the business and drive proactive insights.
Excellent interpersonal, verbal and written communication skills; ability to communicate effectively at all levels both internally and externally.
Between 2-5 years of experience in quantitative, analytical consulting, and/or client-facing businesses, as well as experience interacting with organizational leadership.
Bachelor's Degree and/or master's degree in business analytics, statistics, economics, or a related field.

Responsibilities

Deliver Insights business intelligence and analytics services to in-venue stakeholders: Develop specific venue knowledge, including physical configuration, proposed technology, and operational processes.
Leverage reporting (heat maps, dashboards, presentations, status updates) standards and formats for partner and operator end-use.
Support monthly business and post-event reviews to share performance updates and identify opportunities.
Develop and deploy optimal pricing, product, placement, and promotion strategies for concessions and premium points of distribution.
Communicate key guest insights and potential action items.
Analyze and build solutions around variable labor and cost of sales management.
Experiment, testing pivots and change initiatives in partnership with venues.
Inform innovation and operational excellence initiatives to: Enhance guest experience and profitability.
Support strategy development of new technology initiatives.
Support best-in-class data integrity.
Support or directly complete ad-hoc analytics projects as needed or required.
Develop relationships with clients and Legends stakeholders to understand their strategies and business objectives.
Develop expertise around live music events; this role will serve as an SME for live music programming within Legends Global.