Manager, Home Warranty, Claims - Toronto
About The Position
Trisura is a young, growth-oriented team committed to exceptional talent and has been named one of Canada’s Top Small and Medium Employers since 2017. The company is currently seeking a qualified individual for the opportunity of Manager, Home Warranty Claims. This role, reporting directly to the Vice President, Surety Claims, will be responsible for the oversight and management of Home Warranty claims operations, litigation, complaints, and claims-related operational support of the Home Warranty program. This posting is part of proactive recruitment efforts and does not correspond to an existing vacancy.
Requirements
- Experience in claims management, litigation oversight, and home warranty operations.
- Demonstrated experience overseeing the management of claims and litigation matters.
- Strong analytical, organizational, and communication skills.
- Experience working with claims data, reporting, and performance metrics.
- Minimum of 7 years of experience in home warranty claims.
Nice To Haves
- Ability to thrive in a challenging, fast-paced environment.
- Excellent written and verbal communication skills.
- Strong critical thinking and analytical capabilities.
- Forward thinking and collaborative approach to problem solving.
- Self-directed work style with the ability to operate in a nimble entrepreneurial environment.
- Ability to learn quickly.
Responsibilities
- Leading claims system enhancements and operational changes in support of the Home Warranty program.
- Overseeing claims handling to ensure consistency, quality, and sound decision-making.
- Acting as the primary internal liaison for insured complaints and Ombudsman matters.
- Managing litigation files, including instructing external counsel and participating in mediations, pre-trials, and settlement discussions.
- Collaborating with underwriting and actuaries on claims reporting.
- Keeping underwriting and senior leadership informed of material claims developments.
Benefits
- Inclusive and barrier-free workplace that reflects the diversity in each of our offices across Canada.
- Accommodations will be provided on request for candidates taking part in all aspects of our recruitment and selection process.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
