Lead Warranty Claims Manager

GE Vernova • Atlanta, GA

9h • Remote

About The Position

The Lead Warranty Claims Manager will serve the Global Site Issue Management (GSIM) team and report directly to the NU Global Warranty Leader. The Warranty Manager team is responsible for evaluating and dispositioning warranty claims for GE Gas Power Customers per individual contract terms and conditions. This role involves executing customer warranty claim evaluation and disposition in line with Warranty Policy and Standard Work, interpreting customer NU Contract Warranty terms and conditions to determine claim validity, and reviewing technical case resolution to support claim validity and disposition. The manager is also expected to use Lean methodologies to drive culture, continuous improvement, and workstream productivity, and to generate ideas to maximize Customer value and GE Gas Power business growth.

Requirements

• Bachelor’s Degree in Engineering from an accredited university with 3 years’ experience in warranty claims processing (contract terms and conditions, warranty policy).

Nice To Haves

• Servant leadership mindset
• Highly collaborative with demonstrated capability for driving change
• Ability to identify Customer & business challenges and create ideas that meet both GE and customer interests
• At least 3 years of combined experience with Power Generation equipment installation, operation, service, or technical support
• Strong communication & interpersonal skills
• Brings high level of energy to the workplace and inspires others
• Demonstrated capability in working within a matrixed global organization
• Customer-focused with clear, concise written and oral communications to the appropriate level
• Restless dissatisfaction with “the way things are done” …focused on continuous improvement
• Data driven but decisive despite ambiguity
• Humble, open, collaborative, and continuously learning
• Passionate team member
• Proactive thinker, able to anticipate outcomes and see around corners
• Track record of building trust and credibility with others through results
• Confidence to make decisions based on understanding product/process risks
• Stretches limits with thinking, challenges the status quo
• Basic knowledge of Six Sigma DMAIC, 3 x 5 Why’s or other Root Cause techniques
• Basic knowledge of LEAN techniques

Responsibilities

• Execute Customer warranty claim evaluation and disposition in line with Warranty Policy and Standard Work
• Interpret Customer NU Contract Warranty terms and conditions to determine claim validity
• Review technical case resolution to support claim validity and disposition
• Use Lean to drive culture, continuous improvement, and workstream productivity
• Generate ideas to maximize Customer value and GE Gas Power business growth

Benefits

• medical, dental, vision, and prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior