Warranty Tech Lead

Renewal by Andersen of Washington•Renton, WA

11h•$40 - $45

About The Position

Renewal by Andersen is recognized as the #1 window replacement company in the country, a reputation built on both employee satisfaction and customer excellence! We are looking for an energetic, mature team player who constantly asks, "How can we do this better?". If you have a can-do attitude and tackle challenges creatively, we want you on our collaborative, "no drama" team. As our Warranty Technician Lead, you won't just turn a wrench. You'll be our operations MVP, using your deep window expertise and stellar interpersonal skills to ensure every homeowner has a world-class experience. Earn $40-$45/hour DOE plus robust benefits like medical, a 401(k) match, and more!

Requirements

Demonstrated interpersonal communication skills, featuring strong listening and empathy to truly connect with our customers.
The ability to confidently handle confrontation and conflicts using a tactful and diplomatic approach.
A basic knowledge of construction, carpentry, remodeling, framing, and building materials to understand how our windows fit into the big picture.
One or more years of window installation experience is preferred so you can hit the ground running.
The physical capability to stand, walk, or sit all day and lift up to 75lbs.
A willingness to reasonably withstand the elements and work in a variety of weather conditions, including heat, cold, rain, and wind.
Possession of a valid Driver’s License with an insurable driving record per company standards.
Ability to successfully pass a criminal background check and drug screen.
A high school diploma or equivalent is preferred.

Responsibilities

Serve as the primary point of contact for high-priority service work and escalated homeowner situations, ensuring clear communication, effective problem resolution, and absolute customer satisfaction.
Showcase your comprehensive knowledge of window parts and pieces by expertly dismantling and reassembling windows, window coverings, and hardware.
Analyze complex customer situations, determine the necessary corrective action, and verify that the situation is fixed efficiently and cost-effectively.
Utilize your technical expertise to service and repair previously installed RbA products.
Keep team members and your manager fully informed about your customer interactions and the actions you've taken to save the day.
Champion the homeowner experience by leading the team to achieve and maintain an impressive 85–100% Net Promoter Score (NPS).
Oversee the successful completion of all warranty service work across your territory.

Benefits

Health & Wellness (Eligible the first of the month following 60 days of employment)
Medical: Choose from three comprehensive plans (including prescription drug coverage) through Regence Group Administrators.
Dental & Vision: Keep your smile bright with Delta Dental (Base & Buy-Up options available) and VSP vision coverage.
Flexible Spending Accounts (FSA): Tax-sheltered ways to pay for eligible health and dependent care costs.
Employee Assistance Plan (EAP): Free, confidential support for you and your family to help navigate life's challenges, including stress, financial problems, and mental health.
Financial & Future Security
401(k) Plan: Save for the future on a pre-tax or Roth basis, featuring a 4% company match that is 100% immediately vested! (Eligible the first of the month following 90 days of employment)
Life & Disability Insurance: Options for Life, AD&D, and Disability coverage to protect your income.
Extra Protection: We offer Voluntary Accident and Critical Illness coverage for unexpected medical moments.
Identity Theft Protection: Rest easy with Allstate Identity Protection, providing proactive monitoring and full restoration services.