Lead Warranty Performance Manager

General Motors•Warren, MI

6d•Hybrid

About The Position

One of the most customer dissatisfying experiences as a vehicle owner is a part or system failure early in a vehicle’s life. If you have a commitment to customers, move with urgency and a desire to win in the marketplace, then this is the position for you. The Role As a Lead Warranty Performance Manager, you will be responsible for establishing the supplier’s shared warranty cost and financial recovery. Our efforts instantaneously impact General Motors bottom line. You will actively participate in developing strategies, negotiations, executing regional warranty budgets, and collaborating with the suppliers and stakeholders. This role involves a significant amount of initiative, analytical work, and independent judgment. Becoming a subject matter expert is a requirement of the role, either technical or commercial in nature. You will collaborate with other Warranty Performance personnel, Purchasing, Engineering, Quality, Finance and other business stakeholders and Supply Base. You will engage in the crafting and execution of net warranty reduction and cost recovery strategies. The chosen candidate will be part of a team responsible for providing background information, creative approaches based on analyzed qualitative and quantitative data, thoughtful presentations, and innovative strategies. What You'll Do The Lead Warranty Performance Manager strategizes and executes net warranty reduction and cost recovery activities from initiation through case closure. The role requires analysis of the issues, development of strategy and obtaining cross functional alignment. Work involves functioning as liaison between Purchasing, Engineering, Supplier Quality, Internal Product Investigations, Manufacturing, and suppliers to drive net warranty reduction and recover costs related to field actions and warranty. Considerable initiative, attention to detail and independent judgement is required.

Requirements

Bachelor’s degree in Business, Supply Chain Management, Engineering, Finance, or related field, or equivalent work experience
3-5+ years’ experience in commodity purchasing, warranty, supply chain, engineering, manufacturing, product development, logistics or program/product management
Relationship Management - Develops and maintains constructive, cooperative working relationships
Negotiation - engage in collaborative discussions to reach meaningful agreements
Analytical Thinking - Consider a range of factors in decision making to determine solutions and their impacts
Results Focus - Take charge without prompting, seize opportunities and deliver on time
Workload Management - Manage multiple tasks with quality and prioritize by critical needs
Highly skilled at working independently and in a team environment with a high level of ambiguity.
Advanced in Microsoft Office Suite including OneNote, Teams, and SharePoint, PartLink
Ability to travel 5% of the time domestically

Nice To Haves

10+ years of OEM experience, including strategy development and supplier management
Self-motivated individual willing to take the initiative to continuously improve practices and systems
Experience with contracts/agreements.
SAP experience or ability to learn purchasing systems
Purchasing, engineering, quality or manufacturing, warranty background
Knowledge of materials management
CQI-14 Automotive Warranty Management experience
Excellent skills in Microsoft Office
Project management and time management skills

Responsibilities

Defines cost recovery strategy, obtains cross functional alignment with key stakeholders, and leads execution
Functions as liaison with Suppliers to drive a firm GM position on supplier responsibility for warranty, to facilitate cost recovery settlement from suppliers
Leads cross functional activities with Engineering and QRD teams and engages Purchasing where commercial engagement and discussion is required
Help remove roadblocks and escalate as needed
Own cost-recovery strategy tied to Field Action Governance (campaign/recall/special coverage): Aligning on scope and cost elements
Communicates status of cost recovery results
Interact with leadership including: advising, updating, and communicating status on key items, achievements, and issues.
Build and maintain relationships internally and externally
Exhibit a strategic, forward-thinking mindset
Anticipate risk and opportunities throughout the process
Communicate clearly through standalone presentations, leadership reviews, team meetings and 1:1 discussions with senior leaders