Manager, HIV Case Management and Support Services

Boston Health Care for the Homeless Program•Boston, MA

4d•$60,000 - $96,000

About The Position

Boston Health Care for the Homeless Program (BHCHP) is hiring a manager to lead and support its multidisciplinary HIV case management team. The role oversees medical, outreach, and housing case managers and the delivery of comprehensive, patient-centered services for people living with HIV. It combines team leadership and program oversight with direct medical case management, addressing needs at the intersection of HIV, substance use, incarceration, and homelessness. The manager oversees case management operations and Ryan White Program support resources, including food vouchers and rental assistance. The role coordinates with the Assistant Director of HIV Services, the Director of Trauma Services, finance staff, data analysts, and other parts of BHCHP to support quality assurance, track program utilization and outcomes, and promote coordinated care and housing stability. The position is funded through February 28, 2028, with the possibility of renewal; if funding is not renewed, the position will end on that date. This is a full-time, patient-facing role, 40 hours per week, with hours of 8:30 a.m. to 5:00 p.m. The stated compensation range is $60,000–$96,000 annually, increasing based on years of experience.

Requirements

An associate or bachelor's degree in a related field and/or equivalent to two years of relevant human services experience.
Two years of management experience.
Experience working with people with substance use disorder.
Knowledge of behavioral risk reduction strategies and trauma-informed approaches.
Commitment to equitable and culturally appropriate care for diverse populations, including communities of color, LGBTQIA communities, non-English-speaking populations, people with histories of incarceration, people with substance use disorders, and people experiencing homelessness.
Strong organizational, interpersonal, written, and verbal communication skills.
Self-directed, motivated, and flexible, with the ability to work independently and in a team-based setting.
Competency using electronic health records, Excel, and Microsoft Outlook.

Nice To Haves

Experience working with people experiencing homelessness, incarceration, and/or sexual violence.
Previous experience conducting street-level outreach with at-risk populations.
Knowledge of community resources, particularly addiction-related resources and supports.
Fluency in Spanish; bilingual proficiency may qualify for additional compensation.
Lived experience is welcomed and valued.

Responsibilities

Hire, train, supervise, support, and evaluate medical, outreach, and housing case managers on the HIV Team, including conducting interviews, coordinating with Human Resources, and orienting new staff.
Provide monthly supervision for each case manager and hold weekly case management huddles.
Work with the Director of Trauma Services to provide structured opportunities to address vicarious trauma and burnout prevention.
Ensure supervisees receive appropriate training and professional development.
Review case management charts, provide staff feedback, and complete yearly performance reviews.
Coordinate integration and collaboration between case management and housing services, the multidisciplinary HIV program, and the broader BHCHP program.
With the Assistant Director of HIV Services, oversee and track material resources in E2 Boston, including food vouchers and rental assistance, and work with finance staff to maintain files and backup documentation.
With the Assistant Director of HIV Services, manage and provide quality assurance for the Ryan White Part A grant.
Participate in monthly calls with the Boston Public Health Commission HIV/AIDS office program manager.
Monitor program utilization and ensure the team remains on target.
Review six-month reports on clinical outcome measures and communicate results and strategies for meeting targets to staff.
Work with data analysts to track program outcomes and participate in grant renewals and other grant-management duties as needed.
Participate in quality improvement programs related to case management and housing services.
Assess new HIV patients' financial, psychosocial, housing, and other needs, and develop comprehensive service care plans with patients.
Reassess established patients every six months and update care plans as needed.
Develop plans with patients to obtain needed services, including housing, substance use disorder treatment, and re-entry services.
Identify patients who are out of care and conduct outreach at shelters, outside agencies, jails, streets, or patients' residences as needed.
Coordinate with jail staff on discharge planning and post-release linkage to care and treatment.
Help patients reduce barriers to full engagement in health care and medication adherence, including supporting nurse-led directly observed therapy when indicated.
Participate in HIV care team meetings to exchange information and develop integrated care plans.
Help patients attend important medical and social service appointments by arranging transportation, providing accompaniment when feasible, and addressing other barriers.
Track missed appointments and reschedule patients to support consistent care engagement.
Attend training to stay current on resources and developments in the field.
Document care appropriately in medical records and perform other duties as assigned.