Manager, HITS Project Management Office

Hamilton Health Sciences•Hamilton, ON

About The Position

As part of the HITS Leadership Team, reporting directly to Director, Digital Health Partnership and Program Delivery, this role oversees HITS Project Management Office (PMO) operational functions and program delivery. The PMO Manager’s purpose is to lead and continuously improve PMO governance, delivery frameworks, and digital portfolio execution to ensure that cost, quality, plan, time, and benefits realization are controlled and achieved, through ensuring that all projects adhere to the best practices and standard approaches for project management. This position manages enterprise portfolio intake, prioritization, chartering and resourcing allocation for strategic digital health and transformation projects in conjunction with clinical and business operations and HITS leadership. The PMO Manager develops and implements best practices to enable the successful delivery of a broad range of IT and business change projects to stakeholders across the business. Main responsibilities of the PMO include: scope and business case management; program vision and blueprint development; benefits and quality management; stakeholder management; portfolio management; project planning including milestone management; risk and issue management. Integral to delivering these responsibilities will be project financial management; maintaining risks, issues, assumptions, actions logs; resource forecasting; change control; dependency management; and program reporting. This role ensures alignment of PMO practices with enterprise architecture, cybersecurity, privacy (PIA/TRA), and regulatory requirements across all initiatives. The PMO manager develops and maintains PMO policies and processes, overseeing project management staff, governance, and standardized tooling (e.g., portfolio management systems, dashboards, and reporting frameworks) while collaborating with other department leaders to develop projects and programs. The PMO manager reports monthly progress, project financial and resource reporting to the VP HITS and CIO. She/he participates in departmental strategic and tactical planning as a contributing member of the HITS leadership team.

Requirements

8-10+ years in a continuous improvement role, project/program management, PMO leadership, or digital transformation delivery.
Undergraduate Degree in Business, Health Science, Computer Science, Finance, Social Science or related degree.
Proven track record of transforming behaviors and a culture of continuous improvement.
Lean Six Sigma experience and/or experience applying continuous improvement within digital delivery environments.
Knowledgeable in software development lifecycles, cloud technologies, and healthcare interoperability standards (e.g., HL7, FHIR).
Experience managing vendors, system integrators, and multi-organizational partnerships.
Proficient in storytelling via PowerPoint and advanced Excel skills.
Experience in creating and managing budgets >$20M.
Experience with government procurement processes.
Financial acuity including proven ability in developing business cases / ROI.
Expert knowledge of healthcare, health care delivery and Health technology including the management of large scale enterprise level projects.
Strong ability to analyze complex multi-dimensional business issues involving technology, management, governance, change management, corporate strategy and to clearly frame issues and propose solutions.
Prior significant experience and skills in team building, coaching, mentoring, supervising staff, conflict management.
Strong enterprise project, program, and portfolio management leadership skills.
Proven ability to assimilate information gathered through research, consultations and apply that information in creative cross-cutting ways.
Able to synthesize appropriate strategies and responses.
Superior critical thinking skills, including the capacity to identify and appropriately assess and order competing interests and priorities.
Excellent verbal and written communication skills.
Track record of taking initiative in managing competing organizational and departmental priorities and to work effectively under pressure when facing extremely short deadlines.
Exceptional research, writing, analytical, and organizational skills.
The ability to convey complex concepts in a clear, concise, and logical manner.
Demonstrates capacity to develop and implement practical strategies, plans, and solutions to identified issues and problems.
Forward thinker.
Applies good judgment, discretion, tact, and the ability to work easily with senior leaders within HHS, government agencies, and business sectors.
Conducts root cause analysis and establishes systematic change.
Influences, facilitates, and directs across programs.
Knowledge of applicable rules, regulations, policies, and guidelines that impact process, operations and compliance.
Partners well with colleagues both in and outside of the organization.

Responsibilities

Oversees HITS Project Management Office (PMO) operational functions and program delivery.
Leads and continuously improves PMO governance, delivery frameworks, and digital portfolio execution.
Manages enterprise portfolio intake, prioritization, chartering and resourcing allocation for strategic digital health and transformation projects.
Develops and implements best practices for the successful delivery of IT and business change projects.
Manages scope and business case, program vision and blueprint, benefits and quality, stakeholder, portfolio, project planning, risk and issue management.
Oversees project financial management, risks, issues, assumptions, actions logs, resource forecasting, change control, dependency management, and program reporting.
Ensures alignment of PMO practices with enterprise architecture, cybersecurity, privacy, and regulatory requirements.
Develops and maintains PMO policies and processes.
Oversees project management staff, governance, and standardized tooling.
Collaborates with other department leaders to develop projects and programs.
Reports monthly progress, project financial and resource reporting to the VP HITS and CIO.
Participates in departmental strategic and tactical planning as a contributing member of the HITS leadership team.