Manager, Health Center

Cano Health • Miami, FL

19h • Hybrid

About The Position

The Health Center Manager leads daily operations of a clinic, ensuring efficient, high-quality, and patient-centered care. This role oversees clinical, administrative, and financial functions to support organizational goals and optimize patient experience. The Manager is responsible for team leadership, regulatory compliance, operational excellence, and the alignment of clinic performance with value-based care (VBC) metrics and strategic objectives.

Requirements

• High School Diploma with 5+ years of relevant experience (healthcare or similar service industry).
• Associate Degree with 3+ years of relevant experience.
• Bachelor’s Degree in Healthcare, Business, or Public Administration with 2+ years of relevant experience.
• Electronic Medical Record (eCW) – superuser level
• Ring Central – communication systems
• Workday – HR and team management
• Oracle – financial/expense tracking
• Power BI, Excel, Word, Teams, PowerPoint
• Healthcare portals (e.g., Availity, payor systems)
• TripMaster – transportation scheduling
• Compliance tools (e.g., NAVEX)
• Ticketing systems (e.g., Cano.Net)
• Strong leadership and coaching skills
• Excellent communication and conflict-resolution abilities
• Patient-first mindset with a hands-on leadership style
• Proactive problem-solving and escalation judgment
• Deep understanding of VBC and population health goals
• Comfortable working in fast-paced, team-based environments
• Advocate for your patient as a family member
• Reach out to patient post hospitalization/emergent event/concerning labs and document in eCW, as needed to support clinical
• Greeting patient warmly and address them by their preferred name
• Assist physically if patient needs assistance
• Touch base/collaborate with Medical Assistant/Provider frequently to keep an eye on schedule
• Partners with her clinic team- optimize the working partnership
• Support your associates around the clinic to support the team when asked and available
• Must be able to stand, sit, walk and occasionally climb.
• Physical demands include ability to lift up to 50 lbs.

Nice To Haves

• BLS Certification, be able to respond to medical emergencies
• Bilingual (English and Spanish) preferred.

Responsibilities

• Ensure smooth daily clinical operations, optimizing provider schedules and patient flow.
• Monitor visit types (e.g., AWV, TOC, chronic care) and coordinate team huddles to close care gaps.
• Supervise EMR workflows, encounter closures, and documentation accuracy.
• Oversee safety standards (OSHA, HIPAA, CLIA) and ensure readiness for emergencies and drills.
• Reconcile daily collections (cash, card, copays), close billing days, and manage petty cash.
• Oversee clinic expenses in Oracle and ensure financial protocols are followed.
• Audit scheduling, coverage, interpreter/transportation needs, and room availability.
• Lead end-of-day reviews and escalate critical issues to leadership.
• Lead regulatory compliance efforts, including HIPAA, OSHA, infection control, and vaccine storage.
• Monitor quality dashboards (e.g., no-show rates, vaccination tracking, HEDIS metrics).
• Lead incident reporting and corrective actions.
• Serve as site leader for emergency response protocols.
• Ensure seamless check-in/out and front desk operations.
• Resolve complaints efficiently and maintain high satisfaction scores (e.g., Google Reviews).
• Oversee new patient onboarding, portal use, and patient education.
• Support non-compliance and disenrollment workflows.
• Analyze performance trends and implement strategies to meet VBC contract goals.
• Collaborate with care teams and regional leaders to optimize clinical and financial outcomes.
• Participate in quality improvement workgroups and advocate for operational tools and resources.
• Partner with Growth team for clinic tours and onboarding of new patients.
• Support patient retention efforts and high-touch engagement strategies.
• Address Social Determinants of Health (SDoH) by coordinating with care managers and community resources.
• Oversee the accurate and timely submission of employee timesheets, ensuring compliance with organizational policies and labor regulations.
• Maintain and monitor the PTO (Paid Time Off) calendar, ensuring appropriate staffing coverage and alignment with operational needs.
• Coordinate with HR and payroll departments to resolve discrepancies and ensure accurate tracking of hours worked and leave balances.
• Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related inquiries.
• Oversee the full employee lifecycle for direct reports, including hiring, job and compensation changes, and offboarding activities.
• Collaborate with regional leadership to support organization-wide initiatives and implement strategic goals at the center level.
• Hire, train, and manage front desk staff, MAs, and referral coordinators.
• Conduct regular 1:1s, huddles, and performance reviews.
• Foster a culture of accountability, service excellence, and staff engagement.
• Identify training needs and manage performance improvement plans.

Benefits

• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED