Health Center Manager
About The Position
Health Center Manager – Make an Impact! If you love the idea of making an impact on your community with a strong mission-oriented organization, we want to hear from you! Planned Parenthood of Florida is seeking a dedicated Health Center Manager to lead and support our team in the Orlando health center. You will be an integral part of our culture, which fosters a commitment to our workplace values: respect, caring, support, effective communication, teamwork, collaboration, accountability, and responsibility. Our mission: We believe that reproductive self-determination and the right to privacy are core human freedoms. Our mission is to provide exceptional, cutting-edge sexual and reproductive health care (including abortion), through education, advocacy, and clinical services that are affordable, accessible, and available to all people in the community, regardless of income, race, marital status, religion, or sexual orientation. Please visit us at www.ppfl.org [http://www.ppfl.org] to learn more! Snapshot of key accountabilities of the Health Center Manager: Provide strong leadership and daily operational oversight of health center activities. Supervise, train, and support staff to ensure optimal performance, patient flow, and adherence to quality standards. Oversee scheduling, supplies, and inventory management to ensure efficiency and service excellence. Promote a workplace culture rooted in equity, inclusion, and our core values. Monitor and achieve productivity, revenue, and customer service goals. Coordinate and ensure ongoing staff training in medical protocols, workflows, billing, insurance, and patient care. Address patient concerns professionally and promptly using REACT tools and affiliate policies. Serve as a mentor to team members and a key point of contact for escalated patient or operational issues. Conduct observations and evaluations of staff to reinforce best practices and identify improvement areas. Ensure compliance with all regulatory and affiliate standards (OSHA, CLIA, AHCA, PPFA, etc.). May provide direct patient care when needed, including education, lab work, and follow-up coordination. Uphold high standards of safety, cleanliness, and accessibility across the center. Complete all required training and onboarding activities and maintain certifications (e.g., BLS). Work flexible hours including evenings and weekends based on center needs.
Requirements
- Bachelor’s degree from an accredited college/university or equivalent work experience.
- Previous healthcare office management experience strongly preferred.
- Demonstrated success in leading, managing, and developing teams.
- Strong organizational, communication, and decision-making skills.
- Passion for and commitment to reproductive health and rights.
- Comfort discussing sensitive topics including sexuality, contraception, STDs, and pregnancy options.
- Familiarity with Microsoft Office; EMR/EHR systems knowledge is a plus.
Nice To Haves
- Previous healthcare office management experience strongly preferred.
- EMR/EHR systems knowledge is a plus.
- Community networking experience strongly preferred.
Responsibilities
- Provide strong leadership and daily operational oversight of health center activities.
- Supervise, train, and support staff to ensure optimal performance, patient flow, and adherence to quality standards.
- Oversee scheduling, supplies, and inventory management to ensure efficiency and service excellence.
- Promote a workplace culture rooted in equity, inclusion, and our core values.
- Monitor and achieve productivity, revenue, and customer service goals.
- Coordinate and ensure ongoing staff training in medical protocols, workflows, billing, insurance, and patient care.
- Address patient concerns professionally and promptly using REACT tools and affiliate policies.
- Serve as a mentor to team members and a key point of contact for escalated patient or operational issues.
- Conduct observations and evaluations of staff to reinforce best practices and identify improvement areas.
- Ensure compliance with all regulatory and affiliate standards (OSHA, CLIA, AHCA, PPFA, etc.).
- May provide direct patient care when needed, including education, lab work, and follow-up coordination.
- Uphold high standards of safety, cleanliness, and accessibility across the center.
- Complete all required training and onboarding activities and maintain certifications (e.g., BLS).
- Work flexible hours including evenings and weekends based on center needs.
Benefits
- Eligible for all applicable benefits effective the first of the month following 30 days from your hire date.
- We value work-life balance, offering generous PTO and holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
