Manager, GWAM Business Risk Management

Manulife•Boston, MA

4d•CA$92,900 - CA$142,900•Hybrid

About The Position

The Manager, GWAM Business Risk Management, is a first line (Line 1B) risk management role responsible for supporting the execution of the Global Wealth and Asset Management (GWAM) Risk and Control Self-Assessment (RCSA) Program. The Manager will partner closely with business process owners, control owners, and business leaders to facilitate risk management activities required under the Company's Operational Risk and RCSA Standards. This includes conducting inherent risk assessments, facilitating risk and control self-assessments, maintaining risk and control inventories, executing control effectiveness testing, supporting periodic attestations, and providing risk management guidance and training to business stakeholders. The Manager will act as a trusted advisor to the businesses they support while assisting in the promotion of a strong risk culture and helping ensure compliance with enterprise risk management requirements.

Requirements

Minimum 7-10 years of experience in Operational Risk Management, Internal Controls, Audit, Compliance, Risk Advisory, or a related discipline within financial services.
Experience facilitating Risk and Control Self-Assessments (RCSAs), operational risk assessments, and control effectiveness reviews.
Knowledge of operational risk management principles, internal control frameworks, and risk management standards.
Experience performing control testing and documenting results and conclusions.
Strong knowledge of Wealth Management and/or Asset Management businesses, products, operations, and associated risks.
Experience working with risk management systems and governance, risk, and compliance (GRC) platforms, preferably Archer.
Understanding of business process mapping, risk identification, control documentation, and issue management.
Strong analytical and problem-solving capabilities with attention to detail.
Excellent written and verbal communication skills.
Ability to effectively manage multiple priorities and deadlines within a dynamic environment.
Strong stakeholder management and relationship-building skills.
Ability to independently facilitate meetings, workshops, and discussions with business stakeholders.
Strong commitment to integrity, accountability, and sound risk management practices.

Responsibilities

Support the execution of the GWAM Risk and Control Self-Assessment (RCSA) Program in accordance with enterprise standards and regulatory expectations.
Facilitate inherent risk assessments with business stakeholders to identify, assess, and document operational risks associated with key business processes.
Conduct Risk and Control Self-Assessments (RCSAs), including: Risk identification and assessment, Control identification and documentation, Control effectiveness evaluations, Residual risk assessments, Development and monitoring of remediation activities.
Maintain and update Archer business process hierarchies, risk inventories, control inventories, and supporting documentation.
Execute control effectiveness testing programs to assess key controls and document testing results.
Track and monitor remediation activities arising from control testing, RCSA reviews, audits, regulatory reviews, and other risk management activities.
Support the completion of periodic process owner and control owner attestations and validate supporting evidence where required.
Prepare risk reports, management information, dashboards, and metrics to support business management and governance committees.
Provide guidance and assistance to process owners and business stakeholders regarding operational risk management standards, methodologies, and documentation requirements.
Facilitate risk assessment workshops and meetings with stakeholders across multiple GWAM business units.
Identify emerging risks, control weaknesses, process changes, and opportunities for enhancing the effectiveness of the control environment.
Assist with regulatory examinations, internal audits, and second-line reviews by coordinating responses and providing supporting documentation.
Deliver training and awareness sessions on risk and control management practices, RCSA methodology, control testing, and risk ownership responsibilities.
Promote a strong risk management culture by encouraging accountability, transparency, and proactive risk identification across the businesses supported.
Support continuous improvement initiatives related to risk management processes, reporting, governance, and system enhancements.