Director, GWAM Business Risk Management

Manulife•Boston, MA

7d•CA$125,100 - CA$175,100•Hybrid

About The Position

The Director, GWAM Business Risk Management, is a first line (Line 1B) risk management role responsible for supporting the implementation and execution of the Risk and Control Self-Assessment (RCSA) Program across Global Wealth and Asset Management (GWAM). The incumbent will serve as a subject matter expert on the Company's Operational Risk and RCSA Standards and will partner closely with business leaders, process owners, and control owners to ensure compliance with enterprise risk management requirements. The Director will lead and coordinate activities required under the Company's Risk and Control Self-Assessment Standards, including business process governance, inherent risk assessments, risk and control assessments, control effectiveness testing, issue remediation tracking, and process owner attestations. The role will provide guidance, challenge, training, and support to business stakeholders to strengthen risk management practices and promote a strong culture of accountability and risk ownership across GWAM.

Requirements

Minimum 10 years of experience in Operational Risk Management, Enterprise Risk Management, Internal Controls, Audit, Compliance, or a related discipline within a financial services organization.
Significant experience executing and facilitating Risk and Control Self-Assessments (RCSAs), including risk identification, control assessment, and action plan development.
Strong understanding of operational risk management frameworks, risk and control standards, and control testing methodologies.
Experience performing control effectiveness testing and assessing control design and operating effectiveness.
Experience maintaining risk and control inventories and business process hierarchies within governance, risk, and compliance platforms such as Archer.
Strong knowledge of Wealth Management and/or Asset Management businesses, products, operations, and associated risks.
Proven ability to effectively influence and challenge business stakeholders while maintaining strong collaborative relationships.
Excellent communication and presentation skills, with the ability to explain complex risk concepts to both technical and non-technical audiences.
Strong analytical, problem-solving, and critical-thinking capabilities.
Demonstrated project management and organizational skills, including the ability to manage multiple priorities and deadlines.
Experience interacting with senior business leaders and facilitating risk discussions and workshops.
Strong commitment to integrity, accountability, and fostering a culture of sound risk management.

Responsibilities

Support the ongoing execution and enhancement of the GWAM Risk and Control Self-Assessment (RCSA) Program in accordance with enterprise risk management standards.
Facilitate and perform inherent risk assessments to identify, evaluate, and document key operational risks impacting business processes.
Lead and coordinate Risk and Control Self-Assessments (RCSAs), including: Risk identification and assessment, Control identification and evaluation, Residual risk assessments, Development and monitoring of remediation action plans.
Maintain and govern the Archer business process hierarchy and associated risk and control inventories to ensure accuracy, completeness, and alignment with enterprise standards.
Design and execute testing programs to assess the effectiveness of key controls and validate compliance with established control requirements.
Monitor remediation activities arising from control testing, RCSA activities, audits, regulatory reviews, and other risk management activities.
Support periodic attestations by process owners and business leaders regarding the effectiveness of controls, risk management practices, and adherence to company standards.
Provide guidance, consultation, and challenge to business process owners regarding operational risk management requirements and best practices.
Develop and deliver training, workshops, and awareness sessions on Operational Risk Management Standards, RCSA requirements, control documentation, risk assessment methodologies, and control testing expectations.
Assist business leaders in identifying emerging risks, control gaps, process changes, and potential impacts to the business risk profile.
Produce risk reports, dashboards, metrics, and management information to support governance committees, senior management, and business decision-making.
Partner with stakeholders across multiple GWAM businesses and functional areas to ensure consistent execution of risk management activities and standards.
Support regulatory examinations, internal audits, and second-line reviews related to operational risk management activities.
Act as a trusted advisor and advocate for a strong risk management culture, reinforcing accountability, transparency, and ownership of risks and controls across the organization.
Contribute to the continuous enhancement of operational risk management processes, tools, methodologies, and reporting practices.