Manager Guest Services
Hilton Grand Vacations•Mishawaka, IN
•$53,500 - $55,100
About The Position
The Manager Guest Services supervises the guest services team at Varsity Clubs South Bend, a Hilton Vacation Club, an 86-room themed resort located one mile from the University of Notre Dame. The manager oversees guest experiences from arrival through departure, front office operations, and coordination with other departments to maintain standards and excellent customer service. The role also includes staff leadership, operational administration, and coordination with a third-party valet service.
Requirements
- Previous experience in a customer service role.
- Demonstrated leadership skills, including integrity, professionalism, and confidentiality.
- Excellent verbal and written communication skills.
- Computer proficiency.
Nice To Haves
- Previous supervisory experience is preferred.
Responsibilities
- Lead efficient check-in and check-out services and coordinate front office activities with other departments to ensure standards and excellent customer service.
- Coordinate and resolve owner and guest concerns with a focus on satisfaction.
- Ensure special services are provided to owners and guests.
- Lead personnel functions, including selection, orientation, training, performance reviews, counseling, scheduling, pay, and recognition.
- Maintain a positive, cooperative work environment between staff and management.
- Promote team member empowerment and ensure team members understand performance, uniform, and appearance standards.
- Supervise payroll hours and reports.
- Inspect the department to ensure equipment is in proper working condition and supplies are stocked.
- Partner with the third-party valet service company and handle daily tasks.
- Code invoices, manage checkbooks, and handle contracts.
- Assist with owner and guest activities and recreation as required by management.
- Lead key control procedures.
- Perform other duties and special projects as assigned by senior leadership.
Benefits
- Comprehensive health care options starting day one.
- Worldwide hotel travel discounts.
- Employee Assistance Program.
- Learning and advancement opportunities.
- Flexible PTO plan for managers and above.
- 401(k) program with company match.
- Employee stock purchase program.
- Additional employee perks.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
