Guest Services Manager

Live Nation Entertainment • Brooklyn, NY

4d

About The Position

Brooklyn Paramount is seeking a Guest Services Manager to oversee the venue’s ushers, ticket takers, and greeters. The manager hires, trains, supervises, schedules, and evaluates usher staff, and works to maintain high guest satisfaction by addressing complaints and interacting with guests throughout the venue. The role also supports venue sustainability efforts, show-end closing tasks, staffing and payroll coordination, and operational budgeting in partnership with the Events Manager.

The expected compensation is $20.80–$26.00 USD per hour. Pay depends on factors including market location, qualifications, skills, and experience.

Requirements

• Three to five years of experience in a comparable role.
• At least two years of experience in guest service and communications.
• Strong computer skills, including Outlook, Excel, Word, PowerPoint, and related programs.
• Strong organizational skills.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Acute judgment, tact, and diplomacy.
• Strong sense of teamwork and ability to execute programs.
• Ability to walk and climb stairs constantly, lift and carry 50 pounds or more, and sit occasionally.

Responsibilities

• Interview, select, train, supervise, counsel, and discipline usher staff to support guest satisfaction.
• Organize and conduct staff meetings and communicate relevant information.
• Schedule staff and direct their work assignments.
• Review and evaluate the department, recommending and implementing operational policies and procedures as needed.
• Investigate and resolve guest complaints, interact positively with guests, and check that appropriate changes have resolved their problems.
• Move throughout the venue to provide information, respond to inquiries about products and services, take or enter orders, cancel accounts, and obtain complaint details.
• Participate in the venue’s sustainability program, including efforts to conserve resources, prevent waste, sort waste, collect recycling, and educate fans about these efforts.
• Work with venue team members at the end of shows to close the venue, which may include collecting recyclables and picking up and storing event equipment.
• Complete other tasks assigned by the Events Manager.
• Coordinate with the scheduling payroll administrator to ensure staffing needs are met.
• Budget for each show while working toward the overall operating per-head goal.
• Work with the Events Manager to manage operational processes within the annual facility budget.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed