Guest Services Manager

Spare Time Entertainment • Colchester, VT

4d

About The Position

The Guest Services Manager leads and supports the front desk team and helps keep the front-of-house clean, organized, and ready for guests. The role oversees lanes, the arcade, and attractions throughout the day; assists with staff scheduling and event coverage; and trains and coaches front desk staff and porters. This is a hands-on, guest-facing leadership role in a busy, loud, high-energy entertainment environment.

Requirements

• High school diploma or equivalent.
• At least 2 years of guest service experience.
• 2–3 years of supervisory or lead experience.
• Strong communication, confidence, and organizational skills.
• Ability to thrive in a busy, loud, high-energy environment.

Nice To Haves

• Supervisory or lead experience in a Food and Beverage setting.
• ServSafe certification.

Responsibilities

• Lead and support the front desk team.
• Keep the front-of-house clean, organized, and guest-ready.
• Oversee lanes, the arcade, and attractions throughout the day.
• Help schedule staff and cover events.
• Train and coach front desk staff and porters.
• Answer guest questions in person and over the phone.
• Solve problems and help maintain a positive guest experience.
• Operate the POS system and handle transactions.
• Make announcements, promote specials, and build energy.
• Complete opening and closing duties.
• Watch for safety issues, respond to incidents, and complete reports.
• Assist with equipment checks, supplies, vending, and other operational needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED