Manager, GPTS, HEME & UA Systems - REMOTE (50% in MIAMI, FL)

Danaher•Miami, FL

6d•Hybrid

About The Position

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The Manager, GPTS, Heme/UA Systems for Beckman Coulter Diagnostics is responsible for managing, resourcing, controlling and maintaining serviceability for Hematology and Urinalysis products. As a member of GPTS management team, you will represent service on multi-functional business teams and manage staff and service deliverables that support Heme/UA core teams and other projects as deemed necessary. This position is also part of a team expected to assume responsibility for cross-functional company initiatives and collaboration. This position reports to the Director of GPTS, Heme/UA Systems responsible for the Heme/UA systems and applications team members, is part of the Global Service Organization located in Miami, Florida and will be REMOTE. While this role is remote, the position is required to be ONSITE at the Beckman Coulter facility in Miami, FL at least two weeks of the month or 50% of the time. In this role, you will have the opportunity to: Manage, resource, control and maintain serviceability for Hematology and Urinalysis products Lead People and Leadership Practices to unleash the full potential of their staff Provide guidance, performance management, mutual expectations, coaching and personnel development to staff members Drive Customer Service Measures to reduce service costs/effort Drive service innovation Features in product development and design change Lead, energize, and engage individuals to achieve personal development and business goals through creation and sustainment of standard work Review and evaluate service contracts with TPP's (Third Party Vendors). Making sure all of Beckman Coulter KPI's are accounted for and included in a clear and concise way

Requirements

Bachelor's degree with 9+ years relevant experience OR Master's/Doctoral degree with 7+ years' relevant experience
Relevant experience is defined as demonstrated hands-on customer service experience in a healthcare, scientific, pharmaceutical, diagnostic or medical device environment.
4+ years experience directly managing or leading people or teams
Lead all aspects of continuous improvement practices or DBS (Leadership, Growth, Lean) and holds teams/individuals accountable to sustainment
Demonstrated experience reporting status of projects, quality metrics and KPI results to leadership teams

Nice To Haves

Knowledge of ServiceMax, SFDC, Miro, Smartsheet, PowerBI, OBI, CPDM, EDMS
Dealing with Third Party Vendors and distributors
Supported product launches and product/system updates on a global level

Responsibilities

Manage, resource, control and maintain serviceability for Hematology and Urinalysis products
Lead People and Leadership Practices to unleash the full potential of their staff
Provide guidance, performance management, mutual expectations, coaching and personnel development to staff members
Drive Customer Service Measures to reduce service costs/effort
Drive service innovation Features in product development and design change
Lead, energize, and engage individuals to achieve personal development and business goals through creation and sustainment of standard work
Review and evaluate service contracts with TPP's (Third Party Vendors). Making sure all of Beckman Coulter KPI's are accounted for and included in a clear and concise way