Manager, GPTS, HEME & UA Systems - REMOTE (50% in MIAMI, FL)

Danaher Corporation•Miami, FL

7d•Hybrid

About The Position

The Manager, GPTS, HEME & UA Systems for Beckman Coulter Diagnostics is responsible for managing, resourcing, controlling and maintaining serviceability for Hematology and Urinalysis products. As a member of the GPTS management team, this role represents service on multi-functional business teams and manages staff and service deliverables that support Heme/UA core teams and other projects as deemed necessary. This position is also part of a team expected to assume responsibility for cross-functional company initiatives and collaboration. This position reports to the Director of GPTS, Heme/UA Systems responsible for the Heme/UA systems and applications team members, is part of the Global Service Organization located in Miami, Florida and will be REMOTE. While this role is remote, the position is required to be ONSITE at the Beckman Coulter facility in Miami, FL at least two weeks of the month or 50% of the time. In this role, you will have the opportunity to manage, resource, control and maintain serviceability for Hematology and Urinalysis products, lead people and leadership practices to unleash the full potential of their staff, provide guidance, performance management, mutual expectations, coaching and personnel development to staff members, drive customer service measures to reduce service costs/effort, drive service innovation features in product development and design change, lead, energize, and engage individuals to achieve personal development and business goals through creation and sustainment of standard work, and review and evaluate service contracts with TPP's (Third Party Vendors), making sure all of Beckman Coulter KPI's are accounted for and included in a clear and concise way.

Requirements

Bachelor's degree with 9+ years relevant experience OR Master's/Doctoral degree with 7+ years' relevant experience
Relevant experience is defined as demonstrated hands-on customer service experience in a healthcare, scientific, pharmaceutical, diagnostic or medical device environment.
4+ years experience directly managing or leading people or teams
Lead all aspects of continuous improvement practices or DBS (Leadership, Growth, Lean) and holds teams/individuals accountable to sustainment
Demonstrated experience reporting status of projects, quality metrics and KPI results to leadership teams
This position requires up to 30% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international.
While this role is remote, the position is required to be ONSITE at the Beckman Coulter facility in Miami, FL at least two weeks of the month or 50% of the time.

Nice To Haves

Knowledge of ServiceMax, SFDC, Miro, Smartsheet, PowerBI, OBI, CPDM, EDMS
Dealing with Third Party Vendors and distributors
Supported product launches and product/system updates on a global level

Responsibilities

Manage, resource, control and maintain serviceability for Hematology and Urinalysis products
Lead People and Leadership Practices to unleash the full potential of their staff
Provide guidance, performance management, mutual expectations, coaching and personnel development to staff members
Drive Customer Service Measures to reduce service costs/effort
Drive service innovation Features in product development and design change
Lead, energize, and engage individuals to achieve personal development and business goals through creation and sustainment of standard work
Review and evaluate service contracts with TPP's (Third Party Vendors). Making sure all of Beckman Coulter KPI's are accounted for and included in a clear and concise way