Manager - Government Programs Operations
About The Position
National Seating & Mobility (NSM) provides complex rehabilitation seating, mobility, and positioning systems. With a dedicated network of professionals across Canada, we specialize in delivering personalized mobility solutions that enhance independence, safety, and comfort for our clients. Our mission is to empower individuals of all ages with mobility challenges, offering reassurance to families and caregivers while providing exceptional clinical support to therapists and healthcare professionals. We are looking for a Manager - Government Programs Operations to join our sales team and help us continue our mission of transforming lives through mobility solutions.
Requirements
- Must have at least 5 years supervising a team of administrative professionals, ideally in customer service, rental program or accounts receivable category
- Valid Class 5 driver’s license
- Applicants must be eligible to work in Canada
- Desire to act as a Brand Ambassador for NSM to our clients and clinical partners.
- Advanced experience in the development of workflows, processes and internal controls.
- Confident in navigating digital tools and systems to turn ideas into impactful results.
- Strong communication, collaboration and problem-solving skills required.
Nice To Haves
- Detail-oriented self-starter responsible for managing the end-to-end execution of rental contracts resulting in the processing of nearly 2,000 invoices per month.
- Ability to spot issues before they happen and create effective flow of end-to-end processes.
- Process-driven relational leader who enjoys constant interaction in a fast-paced, fulfilling environment.
Responsibilities
- Manage the administration of end-to-end rental commitments from order receipt to client delivery, pick-up, closure and invoicing
- Coordinate with warehouse team to ensure adequate stock-levels, and avoidance of loss, damage or overstock.
- Review your open and outstanding transactions and control reports daily to ensure your team meets its service level standard commitments to its clients and health authority partners.
- Resolve and improve lagging KPI’s.
- Work with clients and external partners to resolve difficult situations quickly and effectively.
- Meet with health authorities partners monthly, attend events and create promotional and technical materials.
- Other duties as assigned.
Benefits
- Employer-paid benefits, ensuring your health and well-being.
- RRSP matching program, helping you invest in your future.
- Generous paid time off, because work-life balance matters.
- Company-sponsored events, fostering a fun and inclusive team culture.
- Branded company attire, so you can represent NSM with pride.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
