Manager, Global Supply Chain/Logistics
About The Position
The Manager, Global Supply Chain/Logistics leads the Supply Chain Management/Logistics and Site Technical Support teams. The role ensures reliable global logistics operations, effective technical support for cardiac equipment, regulatory compliance, and continuous process improvement, supporting employees, clinical sites, clients, sponsors, and business performance. The manager oversees team operations and staff activities and coordinates with vendors, staff, sponsors, and courier services to ensure shipments reach clinical sites on time and processes meet agreed turnaround times and documented procedures. The position establishes and maintains courier support, oversees shipment tracking and updates, customs and pro forma invoices, and monthly courier invoices, and ensures international shipping and receiving comply with relevant requirements and procedures. The role maintains departmental performance metrics, recommends action to senior management when requirements are not met, and identifies and implements operational improvements. It provides technical support for cardiac equipment, represents the department during sponsor audits and visits, and supports Global Business Development and Project Management teams on logistics and Site Technical Support matters. The manager is also responsible for the logistics component of the Business Contingency Plan and other duties assigned by senior management. Travel may be required for up to approximately 20% of the role. Location is Rochester, NY with flexibility, or remote.
Requirements
- Knowledge of global logistics.
- Knowledge of import and export documentation and relevant shipping processes.
- Knowledge of cardiac equipment support.
- Ability to travel up to approximately 20% of the role.
- Legal right to work in the country where the role is based.
Responsibilities
- Lead and manage Supply Chain Management/Logistics and Site Technical Support team operations and staff activities.
- Coordinate vendors, staff, sponsors, and courier services to ensure shipments are efficiently delivered to clinical sites on time.
- Monitor shipment alerts and notifications and coordinate remedial action when issues arise.
- Ensure processes are completed within agreed turnaround times and documented procedures.
- Establish and maintain effective courier support, considering service performance and pricing.
- Oversee inbound and outbound shipment tracking and provide updates to ICON staff and clients in accordance with global procedures.
- Oversee preparation of detailed customs and pro forma invoices and monitor monthly courier invoices.
- Ensure international shipping and receiving comply with applicable industry requirements, international regulations, and established procedures.
- Maintain departmental performance metrics and make timely recommendations to senior management when requirements are not met.
- Identify and implement improvements to operational performance, processes, business value, and client support; foster continuous improvement and team contributions.
- Provide technical support related to cardiac equipment, including configuration requirements and site-level activities.
- Represent the department during sponsor audits and visits.
- Support Global Business Development and Project Management teams with logistics and Site Technical Support matters.
- Maintain responsibility for the logistics component of the Business Contingency Plan.
- Perform other duties assigned by senior management.
- Recognize, exemplify, and uphold ICON’s values and commitment to People, Clients, and Performance.
Benefits
- Competitive base salary and performance-related incentives.
- Medical, dental, and vision coverage where applicable.
- Retirement and pension plans.
- Life assurance and disability coverage.
- Employee assistance programmes and wellbeing resources.
- Learning and development opportunities through structured training and career pathways.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
