Manager, Global Networks & Alliances

Caseware•Toronto, ON

1d•CA$89,000 - CA$110,000•Hybrid

About The Position

Caseware is seeking a Manager, Global Networks and Alliances to own and grow relationships with U.S.-focused, mid-market alliances and emerging global networks. This is a hands-on individual contributor role responsible for driving adoption, expansion, and retention across smaller member-based networks, where influence, trust, and execution matter more than hierarchy. This role blends business development, relationship management, and network strategy execution, translating high-level alliance goals into practical, revenue-generating actions across U.S. member firms. You will work closely with Sales, Product, Channel, and Customer Success teams, while personally owning outcomes for your assigned networks. This is a New Role and a full-time, permanent position.

Requirements

3–6+ years of experience in one or more of the following: Business Development, Account Management, Alliances & Partnerships, Customer Success or Relationship Management
Experience working with Professional services firms (e.g., accounting, audit, advisory) strongly preferred
Experience working with Member-based organizations, alliances, or networks (highly valued)
Strong executive communication and presentation skills
Ability to influence without authority across decentralized organizations
Comfort operating in ambiguity and building structure where none exists
Strong proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
Experience with Salesforce or similar CRM systems preferred
Awareness of emerging AI trends and their business applications
Willingness to travel within the U.S. (~30%) for alliance events, partner meetings, and key engagements

Responsibilities

Serve as the primary point of contact for assigned U.S.- and global-based networks and alliances.
Build trusted relationships with network leadership, alliance executives, and influential member firms.
Represent the company at U.S. alliance conferences, regional events, and leadership meetings, requiring approximately 30% U.S. travel.
Act as a proactive advocate for network needs internally, ensuring alignment across Sales and Product teams.
Proactively source and qualify new opportunities within alliance ecosystems.
Support and, where appropriate, lead RFP/RFI responses for network-level or multi-firm opportunities.
Partner with Sales teams to activate dormant firms and re-engage underpenetrated members.
Maintain a healthy pipeline of opportunities tied to your networks.
Identify and pursue expansion opportunities within member firms, focusing on: New product adoption, Cross-selling and upselling within existing accounts, Network-wide initiatives adapted for U.S. firms.
Develop network-specific growth plans focused on realistic, executable opportunities.
Translate global or centralized initiatives into clear, actionable motions for smaller U.S. member firms.
Maintain accurate CRM data, pipeline tracking, and reporting for your assigned networks.