Manager, Global Multimedia Production & Content Studio

Smith+Nephew•Andover, MA

2d•$150,000 - $165,000

About The Position

At Smith+Nephew, we design and manufacture technology that takes the limits off living. Reporting to the Vice President, Global Marketing - Lower Extremities, the Manager, Global Multimedia Production & Content Studio establishes, operates, and continually evolves the Global Content Studio while delivering multimedia content for commercial, educational, and brand initiatives worldwide. The role leads the design and implementation of an in-house production studio, oversees video production, and serves as a subject matter expert in multimedia storytelling, audiovisual technologies, and digital content creation. It develops and executes a global multimedia content strategy supporting surgeon education, customer engagement, product commercialization, and brand growth. The position produces content that communicates complex clinical and technical concepts for surgeon education, product marketing, executive communications, and digital engagement. It captures content in bioskills laboratories, cadaver labs, operating rooms, surgeon education programs, and global medical congresses, while maintaining professionalism and complying with applicable policies and regulations. The role rapidly creates, edits, and delivers content optimized for multiple digital channels, working closely with Global Marketing, Medical Education, Sales, R&D, Medical Affairs, and external surgeon customers worldwide. It monitors content performance, audience engagement, and platform analytics to improve effectiveness and return on content investments. The Manager title reflects ownership of the Global Content Studio and its programs; the role initially has no direct reports. Key outcomes include supporting global product launches, producing live educational broadcasts, increasing digital engagement, maintaining asset-library governance, delivering projects on time and within budget, and delivering strategic multimedia projects measured by turnaround time, cost savings, content reuse, reach, engagement, quality, and output volume. The position may require early onsite starts on course days and occasional support for workshops or events outside standard business hours, including selected weekends. Up to 30% domestic and international travel is required.

Requirements

Bachelor's degree in Film Production, Digital Media, Communications, Multimedia Production, Broadcasting, or a related field, or equivalent professional experience.
At least 8 years of professional multimedia production, digital media, or video production experience.
Proven experience producing high-quality commercial, educational, or branded multimedia content.
Advanced proficiency with Adobe Creative Cloud or equivalent professional editing software.
Experience managing concurrent productions under aggressive deadlines.
A portfolio or demo reel demonstrating excellence in storytelling, cinematography, editing, and digital content production.
Experience connecting projectors and displays, troubleshooting microphones and audio, and setting up meeting-room AV using Teams or Zoom.
Exceptional visual storytelling and creative direction, with strong cinematography, lighting, audio, photography, and post-production skills.
Deep understanding of digital content strategy and social platform optimization, and ability to simplify complex clinical and technical concepts.
Strong interpersonal skills with surgeons, healthcare professionals, executives, and cross-functional teams; excellent project management, organizational, time-management, prioritization, communication, presentation, and collaboration skills.
Ability to work independently across competing priorities, bring an innovative mindset, and perform basic AV-system troubleshooting.
Ability to lift and transport production equipment weighing up to 40 pounds, work in surgical and laboratory environments, and travel internationally as required.
Ability to support early onsite starts on course days and occasional workshops or events outside standard business hours, including selected weekends.
Adherence to company quality policy and procedures; completion of Quality and GMP training; prompt reporting of product or process deviations and customer complaints or dissatisfaction; compliance with health, safety, privacy, compliance, and environmental policies; adherence to hospital credentialing, operating-room protocols, patient privacy regulations, and healthcare compliance standards; and completion of required HSE, Compliance, Privacy, and Information Security training.

Nice To Haves

FAA Part 107 Remote Pilot Certification for drone flight and/or professional audiovisual certifications.
Experience filming in healthcare, medical device, life sciences, or similarly regulated industries.
Experience filming and/or broadcasting in operating rooms, bioskills laboratories, cadaver labs, or other clinical environments.
Demonstrated success producing rapid-turn event coverage and digital content for conferences and live events.
Experience with live-streaming and broadcast platforms, podcast production, virtual or hybrid events, VAM and DAM platforms, AI-assisted editing workflows, broadcast switching systems, and PTZ cameras.

Responsibilities

Design, build, operate, and continuously improve the in-house Global Content Studio, including production equipment, audiovisual systems, lighting, cameras, editing platforms, workflows, maintenance, and related processes.
Lead live and hybrid broadcasts for surgeon education programs, cadaver labs, bioskills events, and medical congresses, using secure streaming technologies and interactive learning platforms.
Manage annual studio operating budgets, capital equipment investments, external production agencies, freelance resources, and technology vendors.
Maintain the cleanliness, cable management, and organization of the AV control room, recording studio, and technical storage areas; maintain a complete inventory of AV/IT assets, accessories, and loan equipment.
Lead end-to-end multimedia production, including creative concepts, storytelling, scripting support, filming, lighting, audio capture, interview direction, photography, editing, colour correction, motion graphics, captioning, and final delivery.
Produce multimedia for product launches, surgeon education, executive communications, customer testimonials, digital campaigns, and internal communications.
Develop platform-specific content optimized for LinkedIn, Instagram, YouTube, X, internal communications, websites, learning platforms, and future digital channels.
Manage production schedules, asset libraries, and post-production workflows, collaborating with Global Marketing, Medical Education, Commercial teams, Design, and external agencies.
Capture content in bioskills laboratories, cadaver labs, operating rooms, live surgical procedures, surgeon education events, and global congresses.
Travel domestically and internationally to produce content while complying with hospital protocols, customer privacy requirements, and company policies.
Develop scalable content ecosystems that maximize the value of surgical footage, cadaver demonstrations, and educational assets through learning management systems, digital asset management platforms, AI-assisted tagging, and omnichannel distribution.
Coordinate external vendor servicing, repairs, and maintenance for AV systems; arrange vendor visits and supervise access where needed; maintain repair, equipment-issue, and service-history logs; and support communication between the Academy, global teams, and vendors to resolve technical issues.
Monitor and analyze content performance, audience engagement, and platform analytics to improve content effectiveness and optimize return on content investments.
Meet company quality, health, safety, privacy, compliance, environmental, hospital credentialing, operating-room, and patient-privacy requirements; complete required training and report product or process deviations and customer complaints or dissatisfaction.