Manager, Global Multimedia Production & Content Studio

Smith & Nephew•Andover, MA

About The Position

Reporting to the Vice President, Global Marketing - Lower Extremities, the Manager, Global Multimedia Production & Content Studio is responsible for establishing, operating, and continuously evolving Smith+Nephew’s Global Content Studio. The role leads the design and implementation of an in-house production studio and oversees multimedia production, audiovisual technologies, and digital content creation. It also develops and executes a global content strategy supporting surgeon education, customer engagement, product commercialization, and brand growth. The role creates multimedia content for surgeon education, product marketing, executive communications, and digital engagement, translating complex clinical and technical concepts for varied audiences. It captures content in bioskills laboratories, cadaver labs, operating rooms, surgeon education programs, and global medical congresses while maintaining professionalism, discretion, and compliance with applicable policies and regulations. The manager partners with Global Marketing, Medical Education, Sales, R&D, Medical Affairs, and external surgeon customers worldwide, and uses content performance, audience engagement, and platform analytics to improve effectiveness and return on content investments. The manager title reflects ownership of the studio and its programs; the position initially has no direct reports. Success measures include support for global product launches, live educational broadcasts, digital engagement, asset library governance, timely and on-budget delivery, and strategic project outcomes such as turnaround time, cost savings, content reuse, reach, engagement, quality, and output volume. The position includes up to 30% domestic and international travel. It may require onsite work earlier than standard hours on course days and occasional support for workshops or events outside standard business hours, including selected weekends.

Requirements

Bachelor’s degree in Film Production, Digital Media, Communications, Multimedia Production, Broadcasting, or a related field, or equivalent professional experience.
At least 8 years of professional multimedia production, digital media, or video production experience.
Proven experience producing high-quality commercial, educational, or branded multimedia content.
Advanced proficiency with Adobe Creative Cloud or equivalent professional editing software.
Demonstrated success producing rapid-turn event coverage and digital content for conferences and live events.
Experience managing concurrent productions under aggressive deadlines.
A portfolio or demo reel demonstrating excellence in storytelling, cinematography, editing, and digital content production.
Experience connecting projectors and displays, troubleshooting microphones and audio, and setting up meeting-room AV using Teams or Zoom.
Ability to lift and transport production equipment up to 40 pounds, work in surgical and laboratory environments, and travel internationally as required.
Ability to travel up to 30% domestically and internationally.
Strong visual storytelling and creative direction, cinematography, lighting, audio, photography, and post-production skills.
Understanding of digital content strategy and social platform optimization, with the ability to simplify complex clinical and technical concepts.
Strong interpersonal skills with surgeons, healthcare professionals, executives, and cross-functional teams; excellent project management, organization, time management, prioritization, communication, presentation, and collaboration skills.
Ability to work independently across competing priorities, an innovative mindset, and basic AV systems troubleshooting skills.
Adherence to company quality, health, safety, privacy, compliance, environmental, hospital credentialing, operating room, patient privacy, and healthcare compliance requirements.
Willingness to work onsite earlier than standard hours on course days and occasionally support workshops or events outside standard business hours, including selected weekends.

Nice To Haves

Experience filming in healthcare, medical device, life sciences, or similarly regulated industries.
Experience filming or broadcasting in operating rooms, bioskills laboratories, cadaver labs, or other clinical environments.
FAA Part 107 Remote Pilot Certification for drone flight and/or professional audiovisual certifications.
Experience with live-streaming and broadcast platforms, podcast production, and virtual or hybrid events.
Experience with VAM and DAM platforms, AI-assisted editing workflows, broadcast switching systems, and PTZ cameras.

Responsibilities

Design, build, and lead the Global Content Studio, including production equipment, audiovisual systems, lighting, camera technology, editing platforms, workflows, maintenance, and continuous improvement.
Partner with Medical Education, surgeon faculty, and clinical teams to produce live and hybrid broadcasts for surgeon education programs, cadaver labs, bioskills events, and medical congresses using secure streaming and interactive learning platforms.
Manage studio operating budgets, capital equipment investments, external production agencies, freelance resources, and technology vendors.
Maintain cleanliness, cable management, and organization of the AV control room, recording studio, and technical storage areas; maintain an inventory of AV/IT assets, accessories, and loan equipment.
Lead end-to-end multimedia production, including creative concepts, storytelling, scripting support, filming, lighting, audio capture, interview direction, photography, editing, colour correction, motion graphics, captioning, and final delivery.
Produce content for product launches, surgeon education, executive communications, customer testimonials, digital campaigns, and internal communications.
Develop multimedia content optimized for LinkedIn, Instagram, YouTube, X, internal communications, websites, learning platforms, and future digital channels.
Manage production schedules, asset libraries, and post-production workflows in collaboration with Global Marketing, Medical Education, Commercial teams, Design, and external agencies.
Capture content in bioskills laboratories, cadaver labs, operating rooms, live surgical procedures, surgeon education events, and global congresses.
Travel domestically and internationally to produce content while complying with hospital protocols, customer privacy requirements, and company policies.
Develop scalable content ecosystems that maximize surgical footage, cadaver demonstrations, and educational assets through learning management systems, digital asset management platforms, AI-assisted tagging, and omnichannel distribution.
Coordinate AV vendor servicing, repairs, and maintenance; arrange vendor visits and supervise access when needed; document repairs, equipment issues, and service histories; and support timely resolution of technical issues with the Academy, global teams, and vendors.
Monitor content performance, audience engagement, and platform analytics to improve content effectiveness and optimize return on content investments.
Meet project deadlines and budgets and support global product launches, live educational broadcasts, digital engagement, and asset library governance.
Adhere to company quality policies and procedures; report product or process deviations and customer complaints or dissatisfaction; complete required Quality, GMP, HSE, Compliance, Privacy, and Information Security training; and follow health, safety, privacy, environmental, hospital credentialing, operating room, patient privacy, and healthcare compliance requirements.
Lift and transport production equipment weighing up to 40 pounds and work in surgical and laboratory environments.