Manager, Global Mobility

ServiceTitan

2d•Remote

About The Position

ServiceTitan is looking for a Manager, Global Mobility to lead the strategy and operational delivery of our global immigration and mobility programs. This role sits at the center of a function that was built from the ground up, including a Workday-native compliance infrastructure, a six-country entity footprint (US, Canada, Armenia, Australia, India, Poland), and a growing portfolio of AI-driven tools that power how we deliver mobility services. You will be the primary architect of how mobility work is delivered, leveraging automation, strategic partnerships, and alternative resource models to ensure a seamless experience for our Titans.

Requirements

7+ years of experience in Global Mobility or Immigration, with a track record of program leadership and operational design.
A proven ability to scale a function through creative delivery models, including the effective use of outsourcing and flexible staffing.
Comprehensive knowledge of US and Canadian immigration law, with a strong grasp of international mobility compliance and tax risk.
Experience (or a high degree of comfort) using AI and automation tools to solve for high-volume operational challenges.
The ability to consult at an executive level, providing clear, risk-based recommendations on complex talent and compliance issues.
Advanced experience with Workday and specialized case management platforms.
The ability to look at a manual compliance problem and solve it at the root through system triggers rather than more audits.
Direct experience managing mobility programs across multiple international jurisdictions, not just US immigration.

Responsibilities

Design and manage the "delivery engine" for the mobility function, evaluating and implementing the most effective mix of internal resources, external partnerships, and outsourcing to meet business demands.
Proactively identify and implement AI-driven tools and automation to streamline administrative workflows, reduce manual intervention, and increase the speed of service delivery.
Serve as the lead SME and consultant for HRBPs and senior leadership on all mobility matters, providing strategic guidance on complex talent movements and sponsorship eligibility.
Monitor and respond to fast-moving immigration and tax policy changes across the globe, leading the assessment of various mobility risks—including cross-border work and tax implications—ensuring the company remains compliant in an evolving regulatory landscape.
Oversee the end-to-end lifecycle for US, Canadian, and international immigration cases across a broad visa portfolio, including H-1B, PERM, TN, E-3, H-1B1, O-1A, L-1, and permanent residency pathways. Evaluate and expand sponsorship options as a strategic lever for talent acquisition.
Lead the selection and management of external legal and tax vendors, defining and enforcing rigorous Service Level Agreements (SLAs) to ensure our partners are delivering maximum value and quality.
Optimize mobility workflows within Workday and other HR systems to ensure data integrity and a frictionless experience for stakeholders.
Lead the end-to-end process for international employee relocations and consult on cross-border remote work requests, partnering with Tax, Legal, and PBPs to assess compliance risk and operational feasibility across ST's global entities.
Own the company's business travel compliance framework, including visa requirements, work permit triggers, and permanent establishment risk, ensuring employees and managers have clear, accessible guidance before travel occurs.

Benefits

Flexible time off
Learning and development opportunities
Comprehensive onboarding program
Leadership training
Programs and events
Bonusly peer-nominated awards
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Parental leave and support
Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools