Manager, Global Capabilities Services

Federal Express Corporation•Plano, TX

2d•$9,208 - $20,872•Hybrid

About The Position

The Manager, Global Capabilities Services Portfolio & Transitions supports the execution of the Global Capabilities Services (GCS) strategy by managing demand intake, coordinating cross‑functional transformation initiatives, and leading the transition of work into and out of Global Capability Center (GCC) locations. This role partners closely with functional leaders, Transformation Strategy, Finance, Technology, and GCC site teams to ensure initiatives are prioritized, sequenced, and executed effectively. Acting as a key integrator across Functions, Sending Sites, and Receiving Sites, the Manager ensures readiness across process, technology, site, and people dimensions; supports governance and reporting; and drives timely delivery, value realization, and adoption through disciplined execution and change management.

Requirements

Bachelor’s degree in business administration, Strategy, Operations Management, or a related field required
5 years of experience in strategy, transformation, shared services, portfolio management, or related disciplines.
Two (2) years of experience as a leader or a senior member of multi-functional teams.
Demonstrated experience supporting or leading cross‑functional initiatives and transitions
Experience supporting enterprise or multi‑function transformation initiatives and governance models
Strong understanding of demand intake, portfolio coordination, and value tracking
Solid transition management capabilities, including standard methodologies and readiness assessments
Proven ability to lead people and manage executive-level programs.
Strong stakeholder management skills with the ability to influence without authority
Effective written and verbal communication, including executive‑ready updates and storytelling
Risk and issue management skills with a structured, proactive approach
Financial and business acumen, including business case support and benefits tracking
Proficiency with portfolio and project tools (e.g., MS Project, Smartsheet, Jira, Clarity), dashboarding tools (e.g., Power BI, Tableau), and process mapping tools (e.g., Visio)

Nice To Haves

Master’s degree (MBA, MS in Strategy/Transformation, or related) preferred
Experience in a large, global, or matrixed organization preferred
Project Management certification is a plus.

Responsibilities

Manage the enterprise demand intake and assessment process for Global Capabilities initiatives, ensuring alignment to strategic priorities, capacity, and value objectives.
Act as a thought leader and strategic consultant to challenge conventional thinking, identify innovative opportunities and drive organizational progress.
Support demand prioritization decisions by preparing analysis on scope, effort, risk, cost, and expected benefits.
Track and manage the integrated portfolio roadmap, identifying interdependencies and potential conflicts across initiatives.
Coordinate cross‑functional teams across Functions, Technology, Finance, Transformation Strategy, and GCC site leadership to drive execution of approved initiatives.
Facilitate stakeholder engagement to ensure alignment, transparency, and timely issue resolution.
Escalate risks, tradeoffs, and decision points with clear recommendations.
Lead and coordinate transitions of work into and out of GCC locations, ensuring readiness across process, technology, site, and people dimensions.
Develop and manage transition plans and timelines, overseeing execution activities including: Process documentation and SOP development, Knowledge transfer and training, Cutover planning and execution, Hypercare and stabilization support.
Apply standard transition methodologies, readiness assessments, and stage‑gate controls.
Support governance forums by preparing status updates, dashboards, and performance metrics.
Maintain reporting on progress, risks, financials, and benefit realization. Compile updates, analyze data, and develop insight to maintain continuous visibility into program progress and outcomes.
Monitor delivery against timelines, budgets, and expected outcomes, driving corrective actions as needed.
Execute change management activities to support stakeholder adoption of new processes, systems, and operating models.
Proactively identify, assess, and manage risks and issues; coordinate mitigation plans and track resolution.
Promote continuous improvement by capturing lessons learned and applying best practices across transitions.
Interface with internal stakeholders, vendors, service providers, and third parties as required to support portfolio and transition activities.
Build strong working relationships and influence outcomes without direct authority.
Perform other duties as assigned in support of Global Capabilities Services objectives.