Manager, Gift Operations
About The Position
The Manager, Gift Operations supports Teach For America’s donor gift operations and helps the organization meet national and organization-wide fundraising goals. The role processes and acknowledges donations while maintaining data integrity in TFACT, Teach For America’s customized Salesforce instance. It also provides customer service and help-desk support to fundraisers and donors, and contributes to communication, coordination, and problem-solving across fundraising teams. The position is part of the Central Development team’s Fundraising Operations sub-team. The role works with fundraising teams on gift monitoring, documentation, revenue data quality, tax acknowledgements, and donation experiences. The Central Development team strengthens philanthropic partnerships supporting Teach For America’s work with students nationally and regionally. Fundraising Operations supports enterprise-wide fundraising through data governance, technology, reporting, prospect development, and adoption of related tools and services. The Central Development team is distributed across the country; most interactions are virtual, with limited travel for team meetings. The role is listed as having location flexibility. Compensation is hourly and varies by geographic tier: Tier A, $26.77–$35.14; Tier B, $29.23–$38.31; Tier C, $31.58–$41.49. The priority application deadline is November 13, 2026, at 11:59 p.m. Eastern Time.
Requirements
- Bachelor’s degree required.
- At least 3 years of prior relevant experience working in operations.
- Excellent verbal and written communication skills.
- Exceptional client-service orientation.
- Ability to build strong partnerships with client and partner teams.
- Proven ability to thrive in a deadline-driven environment.
- Collaborative spirit and ability to work with others while driving projects independently.
- Ability to consistently organize, prioritize, track, and manage workflow, goals, and resources.
- Excellent attention to detail and organizational skills.
- Ability to use logic and data to make decisions while performing tasks.
- Experience with Microsoft Excel, Microsoft Word, and/or Google Sheets and Google Docs.
Nice To Haves
- Previous experience working with revenue data.
- Previous experience with Salesforce or another CRM.
Responsibilities
- Process wire, check, third-party, and credit card donations, entering accurate and timely information into TFACT.
- Manage a portfolio of fundraising teams and communicate with fundraisers about gift monitoring, gift documentation, revenue data quality, and tax acknowledgements.
- Provide flexible gift-processing capacity outside the assigned portfolio as needed.
- Prepare complex and/or event-related tax acknowledgements, ensuring accurate, thoughtful receipts are sent promptly with appropriate language and high data quality.
- Respond to fundraiser or donor inquiries about specific tax receipts.
- Support updates to the online giving platform, including Classy.
- Support fundraising teams in executing strong donation experiences at events.
- Work with portfolio fundraising teams on revenue data quality and contribute to strong data quality practices across the Development team.
- Participate in the Annual Gift Report/Review process.
- Provide additional operations support to the FundOps team as needed.
- Respond to donor inquiries through donations@ and assist online donors using Classy with donations and user profiles.
- Communicate GiftOps updates, policies, and data quality items to fundraising teams.
- Participate in enterprise-wide GiftOps-related trainings as needed.
- Participate in regular meetings of the Fundraising Operations team, the larger Development team, and the Revenue Accounting team.
- Participate in group discussions and ongoing reflection about team culture, core values, and the Commitment to Diversity, Equity, and Inclusiveness.
- Demonstrate the organization’s core values and commitment to diversity, equity, and inclusiveness.
- Engage in Elevate to drive performance and learning.
- Participate in organization-wide, D-Team, or FundOps special projects in alignment with interest and capacity.
- Participate in Corps Member interviews in partnership with the Admissions Team.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
