Manager Generator Services

Generac•Corona, CA

2d•Hybrid

About The Position

Energy Systems, a leader in industrial power solution sales, service, and rentals, is seeking a Manager Generator Services. As a long-standing Generac Industrial Distributor, we provide comprehensive sales, service, and rental of Generac equipment. This role is crucial for ensuring customer satisfaction through expert technical support, efficient service management, and seamless commissioning processes. You will lead and develop a team of field personnel, manage various support departments, and serve as the primary technical liaison and escalation point for complex issues.

Requirements

Bachelor’s Degree in a Management or Business discipline or equivalent years of experience.
Valid Driver License
3-5 years overseeing operations experience in one or more of the following areas: retail, education, rental, military, hospitality management, rental, or other commercial service operation.
Strong technical knowledge of diesel, natural gas, and propane gas generator systems.
Basic knowledge of electrical theory and troubleshooting.
Ability to read technical manuals, schematics, and wiring diagrams.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Strong Leadership and Team management skills.
Excellent Organizational and problem-solving abilities.
Effective communication skills (both written and verbal).
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Customer service mindset and ability to handle escalated service issues.

Nice To Haves

Bachelor’s Degree in a Management or Business discipline.
7+ years overseeing operations experience in one or more of the following areas: retail, education, rental, military, hospitality management, rental, or other commercial service operation.
5–7 years in generator service, electrical contracting, or industrial power systems.
In-depth understanding of NFPA codes, NEC, and EPA regulations related to generator installations.
Advanced diagnostics skills on complex generator control systems (e.g., paralleling systems, ATS control logic).
Familiarity with remote monitoring technologies and loT platforms for generators.
Experience implementing service process improvements and KPIs.
Budgeting, profit and loss, and resource planning experience.
Skilled in conflict resolution and performance management.
Proficiency with service management software (FieldServio).
Strong business acumen with a focus on customer satisfaction and retention.

Responsibilities

Prioritize customer experience and satisfaction by delivering timely, expert-level technical support through coordinating technician schedules and resource allocation.
Manage service workflows to ensure jobs are completed on time, within budget, and adhere to Generac quality standards and warranty guidelines.
Own the commissioning process for all equipment sales, including backlog evaluation, customer preparation, scheduling, startup, completion, and warranty registration.
Manage communication with customers regarding next steps and timelines for any unit failures at startup.
Review and manage the weekly status of revenue, invoicing, KPIs, and EH&S requirements.
Directly manage all Field personnel, focusing on coaching, mentoring, and technical skill advancement.
Formulate professional development plans (TCP) for all technicians and ensure compliance with Generac training requirements.
Directly manage the Coordination Team, Parts Team, and Service Writers to fulfill customer obligations.
Manage all service department personnel for matters including employment, compensation, EH&S, fleet, and performance management.
Conduct performance management of all level technicians.
Review and approve Timecards and PTO.
Work with the Environmental Health & Safety Department to ensure compliance with safety protocols, industry standards, and company policies.
Serve as the technical liaison for major projects, commissioning, and troubleshooting.
Act as department liaison between equipment sales, fabrication, parts, and the service team.
Serve as the final escalation point for complex diagnostic, repair, warranty issues, and customer issues and complaints, ensuring swift resolution.
Provide technical expertise and guidance to customers, electrical contractors, and engineers regarding generator solutions.
Maintain up-to-date knowledge of generator system technology, including competitive industries.
Lead root cause analysis for recurring technical problems and implement corrective actions.
Perform other duties as assigned, up to 25% of the time.