Manager - General Services

Iberdrola•Rochester, NY

1d•$105,000 - $132,000•Onsite

About The Position

The Manager - General Services manages the full scope of programs and projects associated with the General Services organization, services, and operations. The role approves and controls program and project budgets, benchmarks and improves General Services processes, and supports global benchmarking to identify, standardize, and implement best practices. The manager supervises and mentors direct reports and coordinates project team members and stakeholders. The position provides technical expertise and leadership for General Services initiatives, including development and enhancement of systems such as Archibus and associated global integration requirements. It manages project teams, reports progress to senior management and steering committees, and collaborates with company teams to standardize processes in line with Avangrid and IBERDROLA S.A. global standards. The manager also advises on strategic alignment and economic impacts, develops and monitors project plans and budgets, manages contracts and change orders, and secures resources as needed. The role is office-based in Rochester, New York, five days per week, and requires weekly travel.

Requirements

Bachelor's degree and at least 7 years of relevant experience.
At least 5 years of experience in program or project management.
Experience as a team member or team lead on at least two major projects or programs.
Strong organizational skills.
Extensive project management skills, including safety, planning, scope, integration, time, financial analysis, risk management, communications, human resources, quality, procurement, contract management, and contractor management.
Ability to perform global benchmarking, estimate budgets, and conduct cost-benefit analyses.
Strategic thinking and ability to identify clear goals and priorities that drive achievement of the Company's mission.
Flexibility and adaptability, with the ability to drive and sustain change.
Commitment, follow-through, and ability to meet project deadlines.
Geographic mobility and ability to travel weekly.
Strong management and leadership skills.
Vendor management skills.
Strong presentation and communication skills.
Ability to promote safety and provide strong customer service.

Responsibilities

Provide technical expertise and leadership on projects and programs associated with General Services and its services.
Manage initiatives for development and enhancement of General Services systems, including Archibus, and associated global integration requirements.
Manage and coordinate project team work activities and provide periodic progress reports to senior management and/or steering committees.
Estimate, approve, and control General Services program and project budgets across areas including Fleet, Facilities, Management Systems, Document Management, Business Support, Real Estate, Building Projects, and Space Management.
Benchmark General Services business process performance and work with Avangrid Networks, Renewables, and Gas Holdings teams to standardize best practices in accordance with IBERDROLA S.A. global standards.
Coordinate development of common General Services processes and protocols across Avangrid and IBERDROLA S.A.
Advise management on program and project alignment with corporate strategy and objectives, budget considerations, and economic impact.
Prepare project and program plans and budgets, monitor progress against them, and provide periodic schedule and cost reports.
Liaise across cross-functional project teams, hold regular status meetings, and ensure team members are accountable for results.
Lead direct reports and project team members, support day-to-day goals, provide expertise and timely decision-making, and secure internal or external resources as needed.
Manage and administer contracts, prepare and approve change orders when appropriate, and participate in contract negotiations when necessary.
Supervise and mentor direct reports.