Manager, General Operations 3

Mattress Firm • Franklin, MA

8h • $100,000 - $115,000 • Onsite

About The Position

The Manager, General Operations 3 contributes to Mattress Firm's success by efficiently managing the day-to-day operations of their assigned distribution center, leading and developing the distribution center team, and meeting organizational financial objectives. This individual ensures that standard operating procedures are followed in accordance with safety policies and procedures, proper training of distribution center staff, and that the distribution center provides world class service to internal and external customers. The Manager, General Operations 3 runs a tier 1 building.

Requirements

• High School diploma or equivalent required
• 7+ Years Operations experience preferred
• 5+ Years managerial experience preferred
• Warehouse, logistics, or supply chain knowledge
• Computer literacy in Microsoft products: Outlook, Excel, PowerPoint
• Warehouse standard operating procedures
• Basic retail operations
• Inventory control
• Safety policies and procedures
• Financial analysis, reporting, and budgeting
• Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

Nice To Haves

• Bachelor's Degree Business, related field, and/or equivalent experience preferred

Responsibilities

• Responsible for efficient day-to-day operations of the distribution center
• Meet overall financial objectives of the distribution center compared to budget
• Train team members in understanding distribution center financial and operational goals
• Create and foster an environment of trust, open two-way communication, and cohesive team effort
• Provide strategic vision and communicate organizational mission and values to the team
• Educate team members and contract employees on customer satisfaction measures and hold them accountable to results
• Hold monthly distribution center-wide meetings to communicate organization/distribution center wins and opportunities and speak to any questions or concerns
• Hold one-on-one meetings with direct reports at least twice a month
• Ensure the distribution center meets company standards on appearance, cleanliness, and functionality
• Develop, implement, review, and enforce operational processes, policies, and procedures
• Collaborate with sales partners to ensure delivery of exceptional customer service
• Facilitate resolution of customer service issues
• Manage the distribution center schedule
• Prepare reports on distribution center financials, KPIs, business reviews, and other metrics as required by deadlines given
• Partner with Inventory Planning to assess and forecast inventory needs
• Conduct required physical cycle counts, review discrepancies, and make appropriate corrections
• Provide safety and other training and periodic retraining to all team members and contract employees in the distribution center
• Monitor employee time records and review/approve paid time off and leave of absence requests in accordance to policy and procedures
• Recruit, interview, and participate in the hiring process for potential team members
• Conduct coaching conversations, administer disciplinary action, and provide performance reviews
• Complete all required training modules and certifications prior to the due date
• Ensure all safety policies and procedures are followed to ensure a safe work environment for all
• Communicate professionally with all internal and external contacts
• Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation
• Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations
• Execute team member performance improvement plans, progressive discipline, and terminations when appropriate per Company policy
• Participate in the creation of annual budget for distribution center
• Identify opportunities and drive continuous improvement initiatives in the distribution center
• Maintain optimal staffing levels and forecast future staffing needs
• Represent the distribution center at regional operations and cross functional meetings
• Participate in distribution center and organization-wide project teams and focus groups
• Assist Loss Prevention with loss prevention audit and safety audits
• Take an active role in onboarding and training new team members
• Verify driver payroll for accuracy
• Maximize operations to support sales
• Execute company initiatives and other activities requested by supervisor
• Update job knowledge by participating in educational opportunities
• Contribute ideas on ways to optimize or improve the team, the department, and the Company
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments

Benefits

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED