General Manager, Operations

DSV • Goodyear, AZ

4d • $113,040 - $113,000 • Onsite

About The Position

The General Manager of Operations is a highly visible leadership role responsible for overseeing the strategic direction, operation, compliance, and financial results for a designated operation. This individual will serve as the primary customer interface for leadership decisions regarding proposal approval and contract negotiations. The role champions local continuous improvement activities, LEAN practices, supply chain analysis, six sigma initiatives, and ISO activities. The General Manager will also develop marketing plans, assist in growing new business, and ensure the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations. Associates are expected to meet company objectives in performance, safety, and quality, and comply with all corporate and site-specific policies.

Requirements

• Must have a high school diploma or general education degree (GED).
• 7 years’ experience working in a logistics/distribution/relevant environment.
• 5 years’ experience in a leadership role in logistics/distribution/supply chain environment in an operations management capacity.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
• Proficient in Microsoft Office (Excel, Work, and Power Point).
• Demonstrated proficiency in knowledge of applicable WMS systems.
• English (reading, writing, verbal).
• Proficiency in business communication at all levels.
• Strong attention to detail accuracy and accomplish job task in a timely manner.
• Good organizational and personnel skills.
• Good communication skills, written and oral.
• Good leadership, supervision, and planning skills.
• Advance level expertise required in accounting and financial mathematical applications as related to managing a P&L and preparing site/operation budgets.
• Motivates self and others to accomplish important objectives despite a complex environment and multiple demand, creates a sense of urgency, delegates appropriately.
• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
• The ability to develop effective relationships, provide leadership, and integrate diverse organizations and individuals toward unifying objectives.

Nice To Haves

• Bachelor’s degree is preferred

Responsibilities

• Ensures that systems and procedures are in place for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Leads operations to meet prescribed productivity and service goals and complies with terms outlined in the site operating agreement with the client.
• Sets goals to drive company Continuous Improvement efforts.
• Works to develop and maintain productive business relations with vendors, suppliers, and all business partners, ensuring OSHA requirements and all Federal and State Law and compliance are effectively implemented.
• Assists in setting standards appropriate to client and scope of work.
• Develops and manages a system of controls to ensure that service level and operations performance goals are met within prescribed cost, revenue, and profit parameters for operations.
• Partners with senior leadership to develop and recommend an annual operating budget.
• Responsible for the overall safety and security of the operation.
• Develops the team to achieve company and client objectives for the operation.
• Actively supports and practices mentoring, succession planning, and management development activities at the site level.
• Communicates the mission, vision, and core values to motivate direct reports.
• Proactively develops plans and capital requests to ensure appropriate levels of automation/technology to service the client, ensuring necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines, and remains knowledgeable regarding changes in hardware and software technology.
• Acts as site-level champion of client relationship management, assures that client accounts receive the required level of operational and administrative support, maintains appropriate contact with all functions and responds to requests when required, coordinates and leads business reviews with appropriate client and company representatives for each reporting operation, and promotes a positive relationship with clients by providing excellent customer service.
• Participates and assists Director and other company resources in planning new account strategies, prospecting for new opportunities, generating positive word of mouth, and participates in the development of quoting rates.
• Responsible for the development of an annual operating budget, develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters, ensures that budgeting and pricing activities are in compliance with contract guidelines, and is responsible for developing and maintaining contract pricing in a multi-client environment.
• Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety, and equipment including material handling equipment (MHE), ensures team members are properly trained on any MHE, and keeps informed of relevant new technology and makes recommendations as applicable.
• Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations, audits warehouse for compliance with safety, security, and quality principles and rules, and ensures all federal, provincial or other statutory requirements are adhered to within the parameters of Health and Safety.
• Works overtime as dictated by business whether mandatory or voluntary.
• Performs other duties as required.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED