Manager, Fraud Prevention & Analytics

TIAA•Iselin, NJ

1d•$128,000 - $179,000•Onsite

About The Position

The Fraud Prevention & Analytics Manager is responsible for leading a team of skilled analysts focused on identifying, preventing, and mitigating fraud risk impacting external clients. The manager will oversee the development and implementation of data-driven fraud prevention strategies and policies, including the design and management of blocking mechanisms and alerting systems to protect clients from fraudulent activity. A core function of this role is conducting root cause analysis on client-impacting fraud events to identify control gaps and drive continuous improvement, ultimately strengthening the organization's ability to safeguard its clients through actionable control enhancements and strategic recommendations.

Requirements

5+ years of experience in Fraud, Risk or Cybersecurity
Experience leading people, teams or functions.
3+ years working in financial services industry

Nice To Haves

Experience with digital risk forensic tools, telephony and ANI risk detection
Experience with online authentication, identification, registration, login, and transactional activity
Experience with Splunk, Tableau, SharePoint, PowerPoint, Excel, Word
Experience in root cause analysis
Experience in link analysis
Experience in alerting and case management systems

Responsibilities

Lead and mentor a team of fraud prevention and root cause analysts, driving operational excellence and professional development.
Design and implement an Account Takeover Review process to track fraud trends and drive prevention strategies.
Define and support strategic vision for B2C and B2B authentication across digital and call center channels, aligning initiatives with enterprise objectives.
Leverage analytics and data-driven insights to optimize fraud prevention strategies, enhance customer experience, and strengthen risk posture.
Evaluate and manage performance dashboards, fraud metrics and vendor relationships to evaluate emerging risks and guide executive decision-making.
Reviews research and analysis of various source data sets and identified malicious activities to determine the root cause and control vulnerabilities.
Supervises testing of controls for any new or enhancement to fraud solutions.
Reviews reports and documents regarding fraud event details and outcomes.
Receives and processes recommendations on how to improve fraud prevention strategies as provided by team members.
Works cross-functionally to maintain an understanding of the organization's security environment.
Sets goals and objectives for team members for achievement of operational results.