Manager for Language Services
About The Position
The Manager, Language Services works on the Mayor’s Office of Immigrant Affairs (MOIA) Language Services team to ensure City agencies, Mayoral Offices, and the public have access to high-quality translation and interpretation. MOIA provides document translation and in-person interpretation to Mayoral Offices, supports City agencies as needed, and helps ensure events and materials are accessible to people with limited English proficiency. The Manager oversees incoming translation and interpretation requests from intake through completion, assigning work to Language Access Specialists, tracking progress, and ensuring accurate, timely delivery. The role coordinates closely with MOIA staff, external vendors, City clients, and partners in a fast-paced environment where priorities may change. It also leads translation of MOIA website content and other public-facing materials, coordinates interpretation requests, supports virtual interpretation events, and provides backup for urgent and after-hours requests. The ideal candidate is proactive, adaptable, organized, and effective both independently and as part of a team. They exercise sound judgment, manage challenging interactions professionally under tight deadlines, and are motivated by MOIA’s mission of serving immigrant communities.
Requirements
- Bachelor’s degree required.
- Hands-on experience in project management.
- Native fluency in one of the top 10 City-designated languages: Arabic, Bangla, Chinese, French, Haitian Creole, Korean, Polish, Russian, Spanish, or Urdu.
- Proficiency with Word, Excel, PowerPoint, and Outlook.
- Familiarity with computer-assisted translation (CAT) tools and translation management platforms such as Smartling.
- Experience using WebEx, Zoom, and/or Microsoft Teams.
- Strong organizational and time-management skills, sound judgment, adaptability, and professionalism under tight deadlines.
Nice To Haves
- Project management experience in language services or a fast-paced coordination role is preferred.
Responsibilities
- Serve as the primary point of contact for City clients, partners, linguistic resources, vendors, and internal staff.
- Manage end-to-end translation projects, including intake, setup, stakeholder communication, processing, tracking, troubleshooting, and delivery.
- Lead translation of MOIA website content using Smartling and other public-facing materials.
- Respond to translation requests, gather additional project information, and deliver final translations in accordance with project instructions.
- Communicate project status updates to requesters and supervisors.
- Coordinate interpretation requests as a backup.
- Assist with events requiring interpretation, including coordinating interpreters and setting up and distributing equipment.
- Provide technical support for virtual interpretation events using platforms such as Zoom, WebEx, and Teams.
- Provide technical assistance on language services to MOIA, Mayoral Offices, City Hall, and City agencies.
- Provide backup for urgent and rapid-response language-access requests that may occur after hours and on weekends.
- Perform other related assignments and special projects as directed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
