Language Services Coordinator

Latinx Technology & Community Center•Flint, MI

23h

About The Position

The Language Services Coordinator manages the day-to-day coordination of LTCC’s interpretation and translation services. The Coordinator receives service requests, gathers assignment details, selects and schedules qualified interpreters or translators, and monitors assignments through timely completion. The position serves as the primary point of contact among clients, language professionals, and LTCC staff; maintains accurate service records; confirms assignment details and deadlines; and provides billing documentation to the Accounting Clerk for invoicing and payment processing. The Coordinator recruits and supports interpreters and translators and coordinates LTCC’s Community Interpreter Training program in partnership with a qualified instructor. Training responsibilities include scheduling courses, recruiting and enrolling participants, managing logistics, tracking attendance and performance, and determining satisfactory completion with the instructor. The role also supports community outreach, partner relationships, data management, reporting, and program development. The Coordinator helps ensure that language services are professional, accurate, timely, culturally responsive, and consistent with LTCC’s mission, policies, confidentiality requirements, and ethical standards. The position is primarily performed in an office, classroom, community center, or community-service setting, with occasional local travel and occasional evening or weekend work.

Requirements

High school diploma or equivalent.
At least two years of relevant experience in interpretation, translation, language-service coordination, program coordination, customer service, community services, or a related field; an equivalent combination of education, training, and experience may be considered.
Fluency in English and Spanish, including effective communication with clients, language professionals, community members, and partner organizations.
Understanding of the distinction between oral interpretation and written translation.
Strong organizational skills and ability to coordinate multiple assignments, schedules, clients, language professionals, and deadlines.
Strong verbal and written communication skills.
Ability to handle confidential and sensitive information appropriately.
Ability to maintain accurate records, verify service information, track program data, and prepare clear written reports.
Proficiency with Google Workspace, particularly Gmail, Google Calendar, Google Docs, Google Sheets, and Google Drive.
Ability to use or learn virtual meeting platforms, scheduling tools, databases, and other language-service technology.
Ability to work independently and collaboratively as part of a team.
Availability to work occasional evenings and weekends based on interpretation assignments, training schedules, and community events.
Bicultural awareness and ability to work respectfully across languages and cultures.
Sound judgment, professionalism, patience, discretion, attention to detail, and ability to manage changing priorities and deadlines.
Understanding of confidentiality, impartiality, professional boundaries, and conflicts of interest.
Ability to build positive relationships and communicate service expectations and procedures clearly.
Basic mathematical skills to verify service hours, rates, mileage, expenses, percentages, and billing documentation.
Commitment to LTCC’s mission and equitable, culturally responsive language access.

Nice To Haves

Associate or bachelor’s degree in interpreting, translation, linguistics, education, nonprofit management, business administration, communications, or a related field.
Professional interpreter training, certification, credentialing, or documented language-proficiency assessment.
Experience coordinating interpreters, translators, contractors, training programs, or professional-development activities.
Knowledge of professional standards and ethical practices for community interpretation and translation.
Experience with service billing, contractor documentation, purchase orders, or invoice-support processes.
Experience recruiting, onboarding, and supporting interpreters, translators, volunteers, or independent contractors.
Experience coordinating adult-learning programs, participant assessments, or skills-based training.
Familiarity with language-access needs and community resources in Flint and Genesee County.

Responsibilities

Receive and respond to oral interpretation and written translation requests, gather assignment details, and clarify service expectations, deadlines, deliverables, and limitations.
Match assignments with qualified interpreters or translators based on language skills, experience, availability, subject knowledge, and potential conflicts of interest; schedule and confirm assignments.
Provide language professionals with assignment details, reference materials, deadlines, and resources, and communicate with clients and professionals throughout each assignment.
Monitor assignments, manage scheduling changes or substitute coverage, confirm completion, obtain client feedback, and refer significant complaints or ethical concerns to the Executive Director.
Maintain organized records of requests, assignments, cancellations, follow-up actions, and service outcomes.
Support service quality, confidentiality, impartiality, cultural responsiveness, and ethical practice; protect sensitive information and coordinate reviews or corrections when needed.
Maintain language-service resources such as approved glossaries, translated materials, and templates.
Maintain complete service and billing documentation, including service details, timesheets, mileage, expenses, purchase orders, and confirmations; provide billing information to the Accounting Clerk and assist with missing information.
Communicate LTCC-approved rates, minimum charges, cancellation policies, travel expenses, and payment expectations to clients; direct invoice, payment, reconciliation, and collection matters to the appropriate staff.
Recruit, review, onboard, orient, and support qualified interpreters and translators; maintain an up-to-date roster and monitor service reliability and performance.
Coordinate LTCC’s Community Interpreter Training program with a qualified instructor, including course scheduling, logistics, outreach, recruitment, registration, participant communications, and records.
Track participant attendance, engagement, assignments, assessments, and completion requirements; determine satisfactory completion in collaboration with the instructor and coordinate completion notifications and documentation.
Evaluate training cycles and recommend improvements to recruitment, course delivery, assessment, and participant support.
Build relationships with community organizations and partners, conduct outreach, represent LTCC at meetings and events, and educate clients and partners about language services.
Identify emerging language-access needs and recommend services, partnerships, training opportunities, and operational improvements.
Maintain accurate and confidential records in approved systems; track program and service data and prepare organizational, grant-related, and other reports.
Use program data and feedback to recommend improvements to policies, procedures, recruitment, training, and service delivery.
Provide responsive, professional, and culturally respectful customer service; answer inquiries, connect people with appropriate staff or resources, and assist community members accessing LTCC services through the Resource Center.
Participate in required training, community events, outreach, fundraising, and public-relations activities; collaborate with LTCC staff and follow organizational policies and procedures.
Perform other duties consistent with the position’s purpose and responsibilities.