Manager for Adult Foster Care Program

Tempus Unlimited•Stoughton, MA

2d•$75,000 - $85,000•Onsite

About The Position

Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. The Adult Foster Care Manager oversees the work of multiple teams that are responsible for the Adult Foster Care Program. Develop and administer policies governing scheduling, and best practices aligning with MassHealth AFC regulations. Uses data and analytics to establish productivity and quality standards. Manage relationships and performance of external parties performing related activities. Tracks and reports on individual and team performance. Evaluates trends and implements plans to improve operational efficiency and effectiveness. Multi-talented individual with strong attention to detail, time management and managing a remote team. Actively participate as a member of the department management team and the larger organization in support of business objectives.

Requirements

A minimum of 5 years professional healthcare experience working with elders or individuals with disabilities
Ability to supervise and direct staff
Excellent organizational skills
Attention to accuracy and detail
Strong interpersonal skills – telephone skills
Excellent oral and written communication
Good computer and analytical skills
Innovative thinking
Ability to maintain confidentiality
Perform all other duties as may be required.
Must have a valid driver’s license and reliable transportation.

Nice To Haves

Supervisory experience is highly preferred.
Knowledge of MassHealth Community Programs, Adult Foster Care is highly preferred.
Proficiency in Microsoft office

Responsibilities

Workforce and resource management responsibilities for multiple teams including monitoring and assigning caseloads
Analyze data and prepare reports for upper management on key metrics
Responsible for mentoring current staff and creating succession planning and career pathing for both poor and strong performers
Responsible for recruiting efforts including hiring, firing, and succession planning of new and current employees
Develop monthly, quarterly and annual goals and action plans
Cross-train and build redundant capabilities within team
Exhibit and foster team approach
Develop and maintain expertise related to Tempus systems
Establish group targets and strategy for achieving targets
Identify, design, and implement process improvements
Remain current with industry trends, regulation changes, and recommend pertinent technology changes
Provide monitoring and oversight for efficiencies with all referrals in AFC as well as monitoring LTSS process to ensure accurate and timely submissions
Review, complete, and submit monthly billing for program.
Support new program development and implementation with program.
Handle member or caregiver complaints.
Conduct site visits periodically to consumer homes to check quality and provide oversight to staff
Coordinate with other functions in payroll & billing to streamline workflows/handoffs
Lead department meetings
Liaise with other departments as necessary
Serve as point of escalation for external contacts
Encourage and provide free flow of bi-directional communications
Support overall mission and objectives of Tempus Unlimited
Must report all suspected incidents of consumer sexual abuse, physical abuse and neglect to the Commission for the Protection of Persons with Disabilities (CPPD)
Perform other duties as assigned by Director of Community Services