Manager for Academic Support Services

University of Florida•Gainesville, FL

42d

About The Position

This position establishes and implements operational goals to support the university’s coordinated efforts in community-based learning, service-learning, volunteerism, and leadership engagement. The role works with leadership in the Brown Center for Leadership & Service to ensure departmental administrative functions align with national standards, compliance expectations, and best practices. The Manager serves as the system administrator and a liaison for the Gators for Good Network, supporting the expansion of student, faculty, and community partner involvement in service and engaged learning activities. Key responsibilities include ensuring effective system structures, integrating curricular and co-curricular programs, and managing data reporting with university platforms. The role also oversees the collection, validation, and submission of Community-Based Learning data for the Gator Experience Record (GER), ensuring adherence to governance structures and data standards. Additionally, the Manager develops stakeholder-specific training guides, coordinates system updates and technical support, and monitors system performance to identify improvement opportunities. The position also provides individual and group student success and support coaching, facilitates workshops, and engages with campus partners to promote student success and leadership development. It serves as a point of contact for faculty and staff, creating resources and delivering training to support initiatives related to student success, experiential learning, and post-graduation outcomes. The role involves tracking and reporting data for assessment and demonstrating impact, maintaining knowledge of current trends, and managing vendor relationships for assigned technologies. Finally, the Manager performs other administrative duties as assigned and supports departmental events and values.

Requirements

Bachelor's degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience.
Understanding of university, state, and federal regulations
Strong interpersonal, communication (written and verbal), and leadership skills.
Knowledge of theoretical foundation in the principles and practices of the community engagement, experiential learning, volunteer and database management experiences.
Demonstrated implementation of strategy and long-term planning.
Demonstrated proactive, collaborative, timely, effective, and compassionate work style.
The successful candidate will work well with a team, campus, and external partners, as well as autonomously.
Good presentation skills, listening skills, helping skills, relationship management and program development.
Demonstrated ability to handle multiple projects or tasks simultaneously.
Demonstrated ability to build and maintain meaningful collaborations.
Ability to understand and apply applicable best practices related to program design, first generation student experience, low-income student support, and student persistence/success.
Experience working with different stakeholder groups.
Education and expertise in technology, database management, data analytics, and operational effectiveness.
Operational Functions
Planning: Tactical, Strategic
Process Management
Problem Solving
Effective Communications
Managing Multiple Priorities
Analytical Thinking
Project Management
Teamwork
Interpersonal Relationships
Collaboration
Execution

Nice To Haves

Master’s degree in student affairs, higher education, marketing, volunteering management, counseling, or related field.

Responsibilities

Establishes and implements operational goals that support the university’s coordinated efforts to coordinate community-based learning, service-learning, volunteerism, and leadership engagement.
Works with leadership in the Brown Center for Leadership & Service to participate in departmental administrative functions ensuring alignment with national standards, compliance expectations and best practices efforts for the institution.
Serves as the system administrator and a link between campus in the management of the Gators for Good Network.
Works to support the expansion of student, faculty and community partners involvement in service and engaged learning activities.
Ensures effective system structures, curricular and co-curricular program integrations and data reporting with university platforms.
Oversees the collection, validation, and submission of Community-Based Learning data for inclusion on the Gator Experience Record (GER), ensuring adherence to established governance structures and data standards.
Develops stakeholder-specific training guides and support materials to ensure effective platform utilization for value.
Coordinates system updates, troubleshooting, and ongoing technical support in collaboration with internal and external partners, monitoring system performance and engagement data to identify opportunities for continuous improvement.
Provides individual and group student success and support coaching services to University of Florida undergraduate, graduate, and professional students from all majors and colleges.
Facilitate service learning and leadership development workshops, presentations, and outreach opportunities associated with the assigned goals and tools related to the department’s strategic priorities.
Works to solve complex issues online and in-person for departmental administrative functions.
Engages with campus partners (i.e., alumni, staff, faculty, employers, families) to promote student success, interventions, world readiness and leadership development programming.
Use existing foundational, departmental and marketing resources for customization of programs and initiatives, as needed.
Collaborates across campus partners to strengthen pathways for students interested in community engagement and service, ensuring coordinated delivery and measurable impact.
Serves as a point of contact for faculty and staff in the Division portfolio and campus to support initiatives to aid student success, departmental goals, experiential learning, professional development engagements, and post-graduation outcomes.
Creates internal resources and delivers training that equips faculty and staff to effectively integrate assigned initiatives into programs, workshops, and 1:1 engagement.
Builds relationships and creates connections across departments to advance the university's overall mission.
Maintains regular communication with portfolio partners and across the ecosystem through appropriate channels and attends meetings with staff at all levels for the exchange of information and integration into programs and services.
Establishes internal best practices, and support to students, faculty staff and other stakeholders, and recommends system enhancements based on data and user feedback.
Tracks data and reporting related to job functions and engagement responsibilities.
Maintains and exchanges quantitative and qualitative data for assessment, reporting, usage, service participation, and reporting purposes to demonstrate impact for departments.
Creates regular reporting structures and summaries to highlight trends, identify opportunities for improvement, and support decision-making for leadership.
Maintains up-to-date knowledge of community engagement, service learning and leadership development trends and best practices.
Leads the management and submission of service learning, leadership and volunteerism data for departmental institutional reporting.
Directs work of indirect and direct reports.
Supports the university’s visibility and impact.
Manages vendor relationships for assigned technologies, ensuring proper implementation of system updates, monitoring system health, and promoting data-informed usage best practices.
Performs other administrative duties as assigned by the Director and higher authorities in the department and division.
Attends departmental sessions, staff meetings and one-on-one supervision meetings to ensure clear communication with colleagues and supervisors.
Support department, portfolio, and/or division-wide all-hands-on-deck events, committees and programs.
Lives out unit and institutional values in all aspects of job function.