Manager, Food & Beverage

Coast Hotels•Victoria, BC

1d•CA$65,000 - CA$70,000•Onsite

About The Position

The Food & Beverage Manager contributes to the overall success of Coast Victoria Hotel & Marina by leading and managing the property’s food & beverage operations in alignment with Coast Hotels’ long-term strategy. Reporting to the General Manager, this position will ensure the continued growth and development of the food and beverage team and maximize customer service and profitability for the food and beverage outlets and the catering department. This is an open contract with opportunity for continuance.

Requirements

Minimum 3 years of related hotel work experience in multiple F&B outlets
Bachelor's Degree or Diploma in Hospitality Management or equivalent combination of education and experience
Food Safe, Serving It Right required
Passion for guest service, able to create and deliver on guest experiences
Able to work under pressure, multi-task and organize a complex and varied work portfolio
Experience in forecasting and budgeting
Excellent communication, specifically written and oral English, and customer service skills
Demonstrated advanced knowledge of MS Office Outlook, Word and Excel required
Exemplifies Coast’s core values and enjoys working in a culture of accountability
Able to work a flexible schedule, which will include evenings, weekends and holidays.

Nice To Haves

Experience leading in a unionized environment may be required
Experience with menu creation, costing, and programming in POS systems an asset

Responsibilities

Taking the food & beverage department into the future, defining direction, establishing goals, seeking opportunities for growth and improvements
Creating and implementing a departmental plan and measurable objectives for the banquet & catering departments
Establishing and communicating goals, targets and quality standards to team members
Communicating and monitoring company policies, practices and the quality of work and provides feedback on the degree to which the operational standards are met
Adhering to departmental budgets and prioritizing resource allocations appropriately, i.e. effectively monitoring operational costs and inventory levels
Collaborating with other leaders and departments to execute food & beverage marketing
Leading menu planning and creation, and seasonal projects and marketing events with the F&B team
Maintaining health & safety standards and taking responsibility for the security of the property, Ambassadors and guests
Managing and overseeing the work of others within the food & beverage functions, including ongoing responsibilities such as delegating workflow, motivating and providing guidance to team members
Ensuring team members deliver excellent guest service aligned with company policies and brand promises, removing barriers to delivering exceptional guest services
Creating an environment that is motivating and engaging by being visible and accessible, providing open access for Ambassadors to build rapport, discuss issues and resolve concerns
Maintaining optimal staffing levels and completing weekly schedules
Building a strong team through effective recruitment, communication and team practices
Effectively managing performance and development of the team by providing regular positive and constructive feedback to support high performance
Demonstrating a superior customer service attitude
Other duties as required